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Outreach Medical Support Specialist

2 months ago

Honolulu Hawaii, United States Shriners Children's Full time

Company Overview:


Become a part of our Shriners Children's Hawaii 'Ohana, where we take pride in delivering exceptional care to the children of Hawaii for nearly a century.

Shriners Children's Hawaii specializes in treating children with neuromusculoskeletal conditions throughout the Pacific Basin, ensuring that care is accessible to all families, regardless of their financial situation. Join our dedicated team and help us make a difference in the lives of children and their families.


As a member of a network of 21 non-profit medical facilities, telehealth sites, outreach programs, ambulatory centers, and clinics across North America, we provide care to children from 170 countries.

Our work environment is driven by our mission, placing our patients at the core of everything we do. Their stories motivate us to continue our commitment to enhancing the lives of children and families.


As an equal opportunity employer, Shriners is dedicated to offering fulfilling and rewarding careers in an environment rooted in our core values: excellence, innovation, commitment, integrity, teamwork, stewardship, and respect.


Job Overview:


Shriners Children's is recognized as the leading pediatric center for burn care, orthopaedics, spinal cord injuries, cleft lip and palate, and various pediatric subspecialties.

We are currently seeking a Full-Time Outreach Medical Support Specialist to assist our Honolulu Outreach Unit as a Department Assistant II.

This role is Full Time, non-exempt, and eligible for benefits. The compensation for this position ranges from $19.70/hour to $24.60/hour, determined by experience and departmental equity.

Responsibilities:
The Outreach Department Assistant II plays a vital role in supporting the Outreach Coordinator during clinics.

Key responsibilities include:

  • Coordinating and confirming patient appointments.
  • Arranging consultations and additional medical services outside the hospital.
  • Updating and maintaining patient demographic and insurance information.
  • Organizing travel for outreach team members.
  • Performing various clerical tasks as assigned.
This position requires travel with the Outreach team, demanding focus and attention to detail in data entry, document preparation, and managing extensive telephone communications. Sensitivity and awareness are essential when interacting with patients and families from diverse cultural backgrounds. Flexibility in managing multiple tasks is crucial. Strong verbal and written communication skills are necessary, along with familiarity with medical terminology. Proficiency in standard office equipment is expected. Excellent organizational and interpersonal skills are a must, as is the ability to maintain confidentiality at all times.

Qualifications:
To be considered for this role, candidates must possess:
  • A valid Hawaii Driver's License.
  • A valid passport and the capability to travel domestically and internationally.
  • Certification as a Medical Assistant.
  • Basic Life Support (BLS) Certification recognized by the American Heart Association.
  • A minimum of two (2) years of clerical experience.
  • Strong computer skills, particularly with Microsoft Office Suite; a background in medical insurance is advantageous.