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Lead IT Support Specialist

2 months ago

Houston, United States INSPYR Solutions Full time
Title: Lead/T3 IT Support Specialist
Location: Houston, TX (Onsite Daily in 77024)
Duration: Contract-to-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.

Overview:
Responsible for providing technical support to the IT end-users across all levels in the organization, as well as leading T1 support. The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization.

Responsibilities:
  • Ensure systems remain operational in compliance with oversight guidelines
  • Triage IT Service Desk requests and determine the appropriate action(s) to resolve
  • Evaluate, install, configure, and deploy IT hardware, applications, systems software, products, and/orenhancementstoexistingapplicationsthroughouttheenterprisefollowing approved processes
  • Maintaining records of currently deployed hardware and software within the enterprise
  • Analyze IT incident reports and service requests to identify trends
  • Translate business requirements into technical specifications
  • Provide timely communication and status to stakeholders & supervisors
  • Collaborate with analysts, developers, and business system owners to test new programs and applications
  • Collaborate with support analysts and technicians to modify existing processes or develop new processes to support user requirements
  • Collaborate with other IT functional groups to ensure support is available for custom applications, websites, and SharePoint
  • Liaise with network administrators and software developers to ensure a positive end-user experience
  • Work independently and proactively in a business environment
  • Troubleshoot independently and resolve certain levels of IT support issues
  • Develop and create documentation and support materials for curriculum and instruction technologies
  • Ensure Compliance Guidelines are followed
Experience and Education Qualifications:
  • Bachelor's degree preferred in computer science, business, finance, or equivalent major
  • 3-5 years of experience working in an escalated technical support role
  • Experience supporting a cloud-based Microsoft suite
  • Strong written and verbal communication skills
  • Experience working with Windows desktop environment
  • Experience working with Apple iOS, iPhone, iPad
  • Experience working with Android devices phones/tablets
  • Excellent judgment, general business knowledge, and problem-solving skills
  • Proven experience interacting effectively with executives, stakeholders, internal customers, and co-workers under stressful and demanding situations
  • Critical thinking skills with the ability to visualize the big picture or manage tactical detail as required
  • ITIL Certification (Foundation and Service Desk) a plus
Our benefits package includes:
  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • ...and much more


About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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