Help Desk Agent

1 day ago


Salt Lake City, United States Strategic Staffing Solutions Full time

Job Title: Help Desk Agent

Location: Salt Lake City, UT

Duration: 6-months – 100% onsite

Pay Rate: $25/hr


Will be supporting up to 450 users across the organization.


Technical Skills:

  • 1+ years strong experience in end user support in both Windows and MAC operating systems
  • Proficiency in desktop and mobile support, remotely and in person
  • Will be responsible to provide “white glove” service – will be supporting executives and C-level management
  • Will be managing tickets from start to finish, ensuring excellent troubleshooting and problem resolution.
  • Collaborate with senior personnel confidently and professionally.
  • Must have strong technical troubleshooting skills on the user side.
  • Excellent communication and interpersonal skills.
  • Confidence in working with senior-level stakeholders.
  • Strong problem-solving attitude (e.g., “I don’t know the answer, but I’ll get back to you”).
  • Ability to handle upset users and de-escalate situations effectively.
  • Ability to demonstrate a structured process for diagnosing and resolving issues.

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