Manager, Student

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under the direction of the Director, Career, Employment & Transfer Center, the Manager of Student and Employer Relations strategically cultivates and strengthens workforce relations and communication between employers, students, alumni, and faculty to maximize student employment and experiential opportunities. Negotiates nature of the employer college relationship and appropriateness of services/referrals. Strategically constructs and coordinates targeted recruiting activities and manages the Employment Team which supports district-wide early career-exposure initiatives. Oversees the student employee and work-study program including the federal regulated Job Location and Development (JLD) grant, and the MATC Internship Directive to create large impacts on-campus and community work experiences that are consistent with best practices, curricular outcomes, and academic program guidelines and policies. Works collaboratively with academics to deliver the "Employment Success" workshop and the IOWA Grow Project to MATC students participating in an internship, field experience, or experiential learning activity. Represents MATC at community meetings and events including evening hours on a consistent basis.

Work also requires assessment, judgment, analysis, and decision-making and interpersonal skills according to established practices and procedures. Communication is continuous between the Director, division, industry partners, specialized agencies, and governmental regulatory bodies.

Characteristics, Duties and Responsibilities:

• Student Employee Program Management and Oversight: Oversees and grows a high impact student employee program that supports professional development through structured training and guided reflection. Proactively develop and implement strategies designed to increase internship and employment opportunities for students and graduates including underserved populations.

• Employer Relations Management: Develops and maintains employer relationships to expand the range of employer recruiting activities. Networks and partners with Business Improvement Districts, Workforce Development Agencies, Chambers of Commerce, Employers, and Professional Associations. Conducts ongoing assessment of employer relation's efforts and provide feedback as to the effectiveness of such efforts.

• Recruitment and Orientation Oversight: Develops and enforces policies for employer participation in recruiting program regarding acceptable methods of employer outreach/marketing and diversity recruiting efforts, adherence to office procedures and deadlines, interviewing protocols, offer/accept lead times and incentives, testing practices, ethical and professional conduct. Surveys and assesses employer recruiting needs, quality of recruiting services provided, and other employer related data management in order to improve the recruiting program.

• Data Collection and Analysis: Maintains and analyzes data related to student employment outcomes, employer engagement, and program effectiveness. Prepares and presents reports on career services activities, trends, and outcomes to college leadership. Utilizes data to inform strategy and improves services for students and employers.

• Research, Trends and Communications: Researches and stays current with national, state and local hiring practices, employment trends and other labor related issues. Manages the design and delivery of communications and marketing material to students and employers regarding employment activities. Organizes and sets the annual employment calendar, including all deadlines and processes.

• Fiscal and Budget Administration: Directs the federal Job Location and Development Grant and create a sustainable network for community work-study placements.

• Committee Participation and System Engagement: Participates in cross-functional committees and organizes, reviews, and debriefs meetings among stakeholders. Leads the cross-functional advisory team for student employee oversight and development including new employee orientation, supervisory training, and student employee on-boarding.

• Cross Functional Relationships and Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with students, staff, faculty, administrators, campus partners, outside agencies, employers, and the community.

• Leadership and Supervision: Develops and manages high performing team highly skilled and motivated staff focused on the delivery of quality and value-added services and allocates cross-functional responsibilities and work processes. Responsibilities include hiring, coaching/mentoring, performance management, and progressive discipline as needed.

• Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in higher education with an emphasis on community Colleges. Actively organizes and/or participates in applicable workgroups, training, workshops, seminars, committees and professional associations or conferences to promote continuous learning.

• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

MINIMUM QUALIFICATIONS

Required Education & Experience: Bachelor's degree in Higher Education, Career Services, or relevant field and three (3) years of progressively responsible work experience in higher education, including two (2) years of staff supervision.

Preferred Education & Experience: Master's degree in Higher Education, Career Services, or relevant field; Prefer five (5) years of experience of progressively responsible work experience in higher education, including more than two (2) years of staff supervision.

SUPERVISORY RESPONSIBILITIES

Delegation of Work: Regularly assigns work to subordinate(s).

Supervision Given: Supervises managerial, supervisory, and professional personnel. Provides recommendations on hiring new employees; on coaching and counseling; on training; and granting time off.

Required Licensure/Certification: None

• Business insight
• Decision quality
• Resourcefulness
• Plans and aligns
• Drives results
• Manages conflict
• Develops talent
• Builds effective teams
• Demonstrates self-awareness
• Instills trust
• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion

• Experience managing comprehensive internship and student employee programs; job and internship development, relationship management, and team leadership.
• Knowledge of the principles, methods, and techniques used in data collection and analysis, proposal development and grants management.
• Proven ability to develop partnerships within a higher education setting and throughout the community.
• Knowledge of effective principles of supervision and management. Demonstrate leadership ability and team building skills to effectively supervise professional and staff and interact with all levels of management.
• Ability to use computer software and programs relevant to the position including the ability to utilize databases, student information systems and the Google Office Suite.
• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.
• Sensitive to dealing with individuals from a wide variety of backgrounds and cultures. Open, objective, and will seek to understand issues from multiple perspectives. Innovative in developing options that are responsive to differing needs.
• Ability to review and evaluate problems and to identify and implement creative solutions.
• Able to maintain a professional demeanor, should have strong presentation skills, and should be able to organize and communicate information to groups of varying size and hierarchical levels in the organization. Strong written and oral communicator.
• Demonstrates integrity and deals effectively, fairly and in a timely fashion with all stakeholders.

Start Date:

This position supports the Enrollment Management Department and is available to start immediately.

Hours:

Up to 40 hours weekly, in-person, primarily based out of the Downtown Campus. Work is conducted during scheduled course hours, Monday - Friday

Salary:

Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on the job application, please include complete work history.

Interviews:

Selected qualified candidates will be invited to virtually interview for this position on a date to be determined.

EEO/AA:

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.