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IT Support Specialist

2 months ago

Ann Arbor, United States TEKsystems Full time

Description: Help Desk Support Job Description We are currently seeking an enthusiastic and energetic IT Support Desk to join our team. The candidate must have a broad knowledge of computer software, hardware and networks. They will aid in resolving a wide range of issues and should be comfortable and confident in basic problem-solving skills. S/He will be the first level of technical support when our customers reach out for help. As such, it is imperative that the candidate is both technically inclined as well as a patient and engaging individual. Personality is important – the ability to have a casual and non-technical discussion to better understand the problem and diffuse customer frustrations is a must. Help Desk Responsibilities -experience within all of these job duties not required Please apply to this position if you have experience within any of these job duties. As we may have other openings specifically for you. • Troubleshoot problems reported by users and analyze and isolate issues • Make recommendations for resolving issues in a calm and methodical manner • Monitor ticketing system service boards, inbound email and receive inbound phone calls. • Act upon requests and notifications following defined procedures which vary by client. • Self-manage assigned tasks in accordance to Service Desk guidelines. • Create and manage workflow incidents within approved ticket and monitoring solutions. • Assist in supporting servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, mobile phones, software deployment, security updates and patches • Bachelor degree in Computer Sciences, Technology or relevant experience • Specific experience in various Windows PC Operating Systems • Including Active Directory, DNS, DHCP and Group Policies • Cisco and CompTIA certifications is a plus Additional Skills & Qualifications: • Clear and concise verbal and written communication is a must • Methodical problem-solving skills is a must • Calm and engaging interpersonal skills is a must About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.