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Jr. IOS IT support role

2 months ago

Ann Arbor, United States Insight Global Full time

Hours: 7:00am-4:00pm

Duration: 3 year contract


Must-haves:

  • Bachelor’s Degree preferred, Highschool Diploma or GED required
  • Experience with Tier 1 support of IOS/Apple iPhones/Basic smartphone knowledge
  • Experience troubleshooting & deployment of iPhones
  • Experience with upgrades, log-ins, and resets
  • Strong organizational skills and attention to detail
  • Strong customer service experience


Job Description:

We are seeking a distribution specialist to join a strong Help Desk team located in Ann Arbor, Michigan. This person will be responsible for the ordering, distributing, and management of upgrades of iPhone. They will be in charge of both the distribution and pick-up/shipment of iPhones. They should be comfortable in a customer facing role, especially speaking to large groups of people/hosting informational meetings. The ideal candidate for this role is organized and has strong attention to detail.