Application Support Analyst

3 months ago


Ann Arbor, United States Clarivate Full time

We are looking for an Application Support Analyst to join our team in Ann Arbor

In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech.

You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. We would love to speak with you if you're tech savvy with great troubleshooting and customer support skills

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent work experience in a customer care environment
  • A minimum of 2 years equivalent and progressive work experience
It would be great if you also had . . .
  • Oracle or SQL Server knowledge
  • Proficiency in Microsoft Office
  • Experience with Web Servers configuration, SQL queries and IIS
What will you be doing in this role?
  • Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.
  • Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat)
  • Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers.
  • Gather information from users to accurately diagnose and understand technical issues, documenting detailed support requests.
  • Resolve incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escalate other issues to the relevant function.
  • Investigate, report and document customer issues and/or enhancement requests and ensures that both internal and external stakeholders are updated as appropriate.
  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization.
About the Team

Our Support team includes Engineers and Product Specialists that provide unparalleled service to North America. As a support team, we are the main point of contact for customers once they are live. Our team handles inquiries from simple enhancement requests and product questions to data and technical issues and system bugs.

Hours of Work
  • Full time - Hybrid Tue-W- TH
  • The 8-hour shift will be scheduled between 8:00 AM EST to 8:00 PM EST. Please keep in mind that the shift hours may vary as needed to accommodate specific requirements.


Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

  • Ann Arbor, United States Clarivate Analytics US LLC Full time

    We are looking for a motivated library professional with a strong background in library technologies to join our team of Support Analysts supporting Alma. As a Support Analyst, you will work in a fast-paced and exciting environment where your contributions will directly impact the success of our customers. Primarily serving librarians, you will leverage a...


  • Ann Arbor, Michigan, United States NCMS – National Center for Manufacturing Sciences Full time

    Job Overview:The Operations Support Analyst plays a crucial role in facilitating various initiatives and operational tasks while ensuring top-notch service delivery.Work Environment: Hybrid schedule with flexibility.Key Responsibilities:Ensure data accuracy and integrity through thorough validation processes, including cross-referencing with official...


  • Ann Arbor, Michigan, United States NCMS – National Center for Manufacturing Sciences Full time

    Position Overview:The Operations Support Analyst plays a crucial role in facilitating various initiatives and business functions while ensuring outstanding service delivery.Work Environment: Flexible hybrid schedule available.Key Responsibilities:Ensure data accuracy and integrity through thorough validation processes, including comparison with official...


  • Ann Arbor, United States TEKsystems Careers Full time

    TEKsystems has a client that is looking for a Business Systems Analyst: The successful candidate will collaborate with a team of project managers, application programmers, business stakeholders, & vendors to deliver a fully integrated M365 platform. In this role, you are expected to apply proven communication, analytical, and problem-solving skills to help...


  • Ann Arbor, United States University of Michigan Full time

    Develop, create, and modify computer applications software and specialized utility programs for the Multicenter Perioperative Outcomes Group (MPOG), comprised of over 70 hospitals across 18 states and 2 countries. Plan, conduct, and coordinate the application of information system techniques to existing and future needs. Perform complex systems analysis and...


  • Ann Arbor, Michigan, United States University of Michigan Full time

    Position Overview:We are seeking a highly skilled and experienced Senior Financial Reporting Analyst to join our dynamic team. This role is pivotal in providing comprehensive financial analysis and reporting support to various units within the College of Literature, Science, and the Arts (LSA).Key Responsibilities:As a Senior Financial Reporting Analyst, you...


  • Ann Arbor, Michigan, United States Akoya Behavioral Health Full time

    Akoya Behavioral Health is seeking a Behavior Analyst Clinical SupervisorAkoya Behavioral Health operates a clinician-owned in-home ABA program dedicated to supporting children with autism. Our approach emphasizes collaboration with families and caregivers, believing that together we can achieve greater outcomes. Our clinical team, led by a BCBA with over...


  • Ann Arbor, Michigan, United States University of Michigan Full time

    Cover Letter Requirement: A cover letter is necessary and should specifically address your interest in this role while outlining relevant experience.Position Overview: The College of Literature, Science, and the Arts (LSA) at the University of Michigan has been a cornerstone of academic excellence since 1841, dedicated to nurturing future leaders through a...

  • Data Quality Analyst

    4 weeks ago


    Ann Arbor, United States Evolutyz Corp Full time

    The Data Quality Analyst is accountable for the design and operational execution of the Enterprise Information Service Data Quality framework, as well as well as coordination across all technical resources throughout the lifecycle of information investigation and data management. Secondary responsibilities include creation and maintenance of various types of...


  • Ann Arbor, Michigan, United States University of Michigan Full time

    Position OverviewA cover letter is required and should articulate your specific interest in the role while detailing your relevant experience.About UsSince its inception in 1841, the College of Literature, Science, and the Arts (LSA) has been a cornerstone of The Michigan Difference, shaping future leaders through a comprehensive liberal arts education and...

  • Credit Analyst II

    3 weeks ago


    Ann Arbor, United States Bank of Ann Arbor Full time

    Job DescriptionJob DescriptionDescription:The Credit Analyst will be responsible for conducting in-depth industry and financial analysis of existing and potential borrowers while providing a high level of quality service to all customers. Working closely with Loan Officers to process requests for financing from inception through payoff, including renewals...


  • Ann Arbor, United States Domino's Corporate Full time

    Job DescriptionJob DescriptionCompany Description Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now...

  • Data Analyst

    7 days ago


    Ann Arbor, Michigan, United States University of Michigan Full time

    About the RoleThe University of Michigan is seeking a highly skilled Data Analyst to join our team in the Hospital Medicine Division. As a Data Analyst, you will play a critical role in supporting our mission to improve the health of patients, populations, and communities through excellence in education, patient care, community service, research, and...

  • Data Analyst

    3 days ago


    Ann Arbor, Michigan, United States University of Michigan Full time

    About the RoleThe University of Michigan is seeking a highly skilled Data Analyst to join our team in the Hospital Medicine Division. As a Data Analyst, you will play a critical role in supporting our mission to improve the health of patients, populations, and communities through excellence in education, patient care, community service, research, and...


  • Ann Arbor, Michigan, United States Amcor plc Full time

    About Us: At Amcor, we are committed to transforming the packaging industry and are striving to make all our products recyclable or reusable by 2025. Our extensive range of products impacts millions of lives globally, serving essential sectors such as food, beverage, pharmaceuticals, and personal care. As a leading S&P 500 company with a rich history since...


  • Ann Arbor, United States Clarivate Analytics US LLC Full time

    We are looking for an Operational Excellent Analyst to join our team. You will set and monitors methodologies, processes, and measurements for Professional Services projects and inter-departmental interfaces. You will support regular and ad hoc statistical and financial reporting needs for the PS organization. You will get a chance to influence and support...


  • Ann Arbor, Michigan, United States OpTech Full time

    We are seeking multiple strong Salesforce Business Analysts to work on a project with our client, a leader in the Healthcare industry. This is an exciting opportunity to work with a well-established client and contribute to their business success.Business analysts play a crucial role in guiding businesses to improve their processes and efficiency in...

  • Tax Analyst

    3 weeks ago


    Ann Arbor, Michigan, United States Thomson Reuters Full time

    Summary:We are seeking an experienced tax professional to join our Partnership Tax development team as a Tax Analyst. In this role, you will leverage your tax knowledge and experience to significantly impact our customers' success. Your primary responsibilities will include designing, developing, and testing our UltraTax CS 1065 product line using...


  • Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full time

    Position OverviewWe are seeking a dedicated professional with a solid foundation in library technologies to join our team as a Client Support Specialist. Role ResponsibilitiesIn this dynamic role, you will thrive in a fast-paced environment where your efforts will significantly influence our clients' success. You will primarily assist librarians by utilizing...


  • Ann Arbor, United States Pyrovio Full time

    Job DescriptionJob DescriptionProject Controls Analyst – Pyrovio - Remote, USRemoteFull TimeExperiencedAre you a Project Controls Analyst with a desire to work with a rapidly growing company helping Fortune 500 companies achieve performance excellence?About Us:We help organizations successfully develop and implement their strategies. We assist a diverse...