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Digital Platforms Manager

1 month ago

Rochester, United States Five Star Bank Full time
Purpose: At Five Star Bank, we are committed to driving innovation and operational excellence in the financial services industry. Our focus is on building digital platforms that streamline banking services and empower data-driven decision-making across the enterprise. We are seeking a talented Digital Platforms Manager to lead our digital banking initiatives while overseeing enterprise data management strategies.

As the Digital Platforms Manager, you will be responsible for managing and evolving our digital banking platforms and ensuring effective data management practices across the organization. You will play a key role in integrating data and technical product management principles into our digital platforms, ensuring that enterprise-wide data governance, quality, and accessibility are maintained to drive business intelligence and operational efficiency. As a people leader, you will manage and develop a high-performing team, fostering a culture of collaboration, innovation, and accountability.

Essential Functions:
  • Digital Banking: Lead the strategic technical roadmap development, and execution of digital banking platforms (web and mobile) to deliver innovative customer experiences and banking services.
  • Enterprise Data Management: Oversee the development and implementation of data management strategies, ensuring the integrity, governance, and accessibility of enterprise data across systems.
  • People Leadership: Lead, mentor, and develop a team of digital platform professionals and data management experts, promoting professional growth, collaboration, and high performance.
  • Platform Integration & Optimization: Collaborate with IT and product teams to integrate digital banking platforms with core banking systems, data warehouses, and third-party APIs, optimizing performance and scalability.
  • Stakeholder Collaboration: Act as a liaison between business units, IT, and data teams to ensure alignment on platform enhancements, data usage, and system requirements.
  • Customer-Centric Solutions: Create seamless and intuitive digital banking experiences that meet customer needs and expectations.
  • Data-Driven Decision Making: Utilize data insights and analytics to drive platform enhancements and business strategies, promoting a culture of data-driven decision-making.
  • Risk & Compliance Management: Ensure digital platforms and data management practices adhere to internal Technology and Information Security standards, relevant regulatory standards, including data privacy, security, and financial regulations.
  • Innovation & Technology Trends: Position this team as a business value driver staying updated on emerging technologies, fintech trends, and data management advancements to drive continuous improvement and innovation in digital banking and enterprise data management.
  • Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
Job Related Qualifications:
  • Education: Bachelor's Degree in Computer Science, Information Systems, Data Science or related field
  • Prior Experience: 7+ years of experience in digital platform management, with a focus on digital banking, enterprise data or fintech. 3+ years of experience in leading and managing team.
Competencies:
  • Experience managing large-scale digital platforms and integrating them with core banking systems and data platforms.
  • Strong understanding of data governance, data quality, and regulatory compliance related to data management and financial services.
  • Experience working with cloud platforms, data management tools, and API integrations.
  • Strong analytical skills, with the ability to translate data insights into actionable business strategies.
  • Excellent communication and leadership skills, with a demonstrated ability to work effectively across departments and manage multiple stakeholders.
  • Familiarity with digital banking platforms, cybersecurity standards, and enterprise data architecture.
  • Knowledge of regulatory requirements such as GDPR, CCPA, and PCI-DSS.
Physical Requirements:
  • Able to regularly sit for prolonged periods of time.
  • Able to travel:
    • Occasionally
  • Extensive computer usage is required.
  • Ability to work:
    • Evenings
      • Occasionally
    • Weekends
      • Occasionally
Benefits:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Flexible Spending Account(s)
  • Company Paid Life Insurance, Long Term Disability, and Short Term Disability
  • Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
  • Tuition Reimbursement
  • Employee Referral Program
  • Wellness Reimbursement Program
  • Star Volunteer Program
  • Employee Banking and Financial Perks
  • Paid Time Off (PTO)
  • Company Paid Holidays


This job description is not exhaustive. The Digital Platforms Manager may be required to perform other duties as assigned.

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.