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Salesforce Administrator and Business Intelligence Analyst

3 months ago

Loves Park, United States TH Foods Full time

Position Summary:

The Salesforce Administrator& Business Intelligence Analyst position is the key subject matter expert and resource for both the Salesforce system and for business intelligence aspects at TH Foods.

This position is responsible for managing and optimizing Salesforce systems, including user and license management, support, training, and system upgrades. This position ensures effective utilization of Salesforce tools and collaborates with stakeholders to meet organizational requirements and is responsible for building, configuring, and automating technology solutions to deliver business value while partnering with stakeholders to define system requirements and customize the platform. This position is key in optimizing the Salesforce platform to meet organizational needs.

In addition, this position is responsible for managing data retrieval and analysis within the organization, including organizing data points, communicating between upper management, Finance and the IT department and analyzing data to determine business needs.

Core responsibilities include supporting users, managing data, maintaining security standards, and delivering actionable analytics.

Essential Duties and Requirements include the following.

  • Salesforce Administrator
    • Ensuring optimal performance of Salesforce systems and products
    • Upgrading and configuring Salesforce systems for optimized integration
    • Managing Salesforce roles, profiles, sharing rules, workflows and groups
    • Overseeing all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
    • Resolving user support tickets
    • Supporting team members and monitoring user adoption of Salesforce tools in the organization
  • Business Intelligence
    • Utilizing the 5 states of business intelligence: data sourcing, data engineering and analysis, situation awareness, decision-making, and decision support
    • Developing and managing business intelligence solutions for the organization
    • Providing reports through office applications to improve business processes
    • Collaborating with team members for the purpose of collecting data and executing the company's mission
  • Overall
    • Developing a solid understanding of the business, the contribution of each department, and the metrics that drive performance
    • Working jointly with department leaders and analysts to define KPIs and reports for company-wide performance measurement
    • Analyzing business requirements and processes and recommending them to the management and executives for implementation
    • Implementing reports and dashboards using reporting software
    • Providing ongoing user training and creating training materials as needed
    • Creating and maintaining documentation that includes the design, requirements and user manuals for the organization
    • Identifying the development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability
    • Maintaining a corporate repository of metric definitions, ensuring clarity and consistency
    • Monitoring data quality and resolving any issues in collaboration with data owners
  • Responsible for promoting food safety and employee safety throughout the organization.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • 5 to 10 years of experience within the food industry supporting the business in driving business growth, establishing standardized processes and evolving business support systems.
  • Excellent interpersonal, communication, listening and presentation skills
  • The ability to work both as a team and independently
  • Strong management and leadership skills
  • Salesforce
    • Proven work experience as a Salesforce Administrator or similar role for 3 to 5 years
    • Current Salesforce certified administrator or Salesforce advanced administrator certification required
    • Extensive experience in the administration and maintenance of Salesforce systems
    • Experience in performing Salesforce upgrades and ensuring successful integration
    • Exceptional ability to create and maintain Salesforce databases
    • In-depth knowledge of Salesforce products and their functionalities
  • Business Intelligence
    • Proven work experience as a Business Intelligence Analyst or similar role for 2 to 3 years
    • Technological and computer knowledge
    • Proper knowledge on business policies and regulations

Language Skills

This position requires the ability to read, write, and speak English in order to communicate effectively with vendors and employees at all levels of the organization.

Miscellaneous Skills

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Problem solving & Analytical Skills-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

Business Acumen - the individual demonstrates proficient knowledge of business structure, including budgets and resource planning

Customer Service-the individual manages difficult customer situations, responds promptly to customer needs, and solicits customer feedback to improve service.

Oral communication-the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.

Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Planning/organizing-the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

Safety and security-the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. Employee may be required to lift up to 25 lbs, or up to 50 lbs with assistance. The employee is frequently required to bend or squat when working on equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.