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Specialist, Infrastructure Support Services

1 month ago

Chantilly, United States Quest Diagnostics Incorporated Full time

This position is located in Chantilly, Virgina (position is on-site five days a week). This individual is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

  • Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
  • Perform IMAC's all systems as applicable
  • Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
  • Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
  • Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity
  • Contribute to team and Quest specific short, mid and long term goals

Asset Management:

  • Perform inventory management, including acquisition and disposal of all IT related equipment according to policies
  • Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
  • Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit

Other:

  • Up to 20% of Travel
  • Clean / valid driver's license required
  • On Call Coverage as needed
  • May perform other duties as assigned

Education:

  • AA degree or relevant work experience and certifications - CompTIA A+

Work Experience:

  • 1-2 years

Skills:

  • Proficient with Microsoft Office products - Word, Excel, PowerPoint, and Access.
  • Demonstrated Problem Management abilities including troubleshooting and problem solving skills
  • Practiced time Management and organizational skills
  • Demonstrated proficiency in verbal and written communications skills
  • Strong commitment to customer and employee satisfaction.
  • Ability to work with customers, both internal and external

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.