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Cloud Infrastructure Specialist

2 months ago

Chantilly, Virginia, United States General Dynamics Information Technology Full time
Job Description

Job Title: Enterprise IT Professional

Job Summary:

We are seeking an experienced Enterprise IT Professional to join our team at General Dynamics Information Technology. As a key member of our team, you will be responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake.

Key Responsibilities:

  • Responsible for building and operating a hybrid-cloud mission infrastructure and services
  • Hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake
  • Work in a 12 hour/7 day alternating work week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications
  • Monitor and manage various COTS and GOTS applications, server hardware and accesses across the overall enterprise
  • Review reports of critical issues and ensure appropriate resources are assigned to the problem
  • Make resource management and work prioritization decisions
  • Create, lead, or participate in various quick response "tiger teams" comprised of technical experts tasked with resolving an operational problem or service outage
  • Provide written situation reports and provide impact analysis documentation
  • Provide thorough IT consulting, triage and problem resolution for technical products and applications
  • Interact with customers to troubleshoot and resolve moderately complex issues
  • Coordinate the transition of IT service policies that impact IT infrastructure
  • Propose and review new concepts, program plans, and policies to provide substantive input that guides implementation, including writing security plans, MOUs and SLAs and gathering relevant metrics
  • Recommend upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance
  • Gather and analyze data, and brief all levels of management on findings
  • Brief senior leadership on daily topics that impact system performance
  • Solicit, analyze and track customer feedback

Requirements:

  • Demonstrated experience as a technical help desk position supporting various versions of the Windows and Linux platforms, internet browsers, and sponsor developed applications used in a high paced business environment
  • Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow
  • Demonstrated experience in both Active Directory and SharePoint, and sponsor developed applications
  • Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
  • Demonstrated experience tailoring technical response to all levels of technical experience
  • Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
  • Demonstrated experience with TCP/IP and general networking issues
  • Demonstrated experience providing superior customer service and support
  • Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
  • Demonstrated experience troubleshooting technical issues and applying critical thought to problems

Desired Skills:

  • Demonstrated experience developing in ServiceNow
  • Demonstrated experience with Jira
  • Demonstrated experience creating and analyzing data metrics
  • Demonstrated experience with Amazon Web Services or Cloud administration
  • Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
  • Demonstrated experience negotiating issues, sound judgment, and decision-making

What You'll Need to Succeed:

  • Education: BA/BS in Information Technology or related field
  • Required Experience: 8+ years of related experience
  • Security Clearance Level: TS/SCI with Polygraph
  • Location: Chantilly, VA - On Customer Site
  • US Citizenship Required