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IT Infrastructure Specialist

2 months ago

Chantilly, Virginia, United States California Creative Solutions Inc. Full time
Job Summary

California Creative Solutions Inc. is seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for installing, configuring, and maintaining desktops, laptops, and peripherals in a networked environment.

Key Responsibilities
  • Install and configure desktops, laptops, and peripherals in a networked environment.
  • Detect, diagnose, and resolve desktop and laptop software and hardware failures.
  • Provide technical support and guidance to users on the use of desktop and laptop hardware and software.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Conduct IT audits and assessments to ensure compliance with company policies and procedures.
  • Prepare progress reports and submit to team leads as required.
  • Utilize trouble-ticketing software to manage and resolve technical issues.
  • Identify and document areas for process improvements.
  • Communicate effectively with users and team members to ensure seamless technical support.
Requirements
  • Strong technical knowledge of desktop and laptop hardware and software.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.