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Patient Services Specialist

3 months ago

Onalaska, United States LUTHERAN HOSPITAL-LA CROSSE INC Full time

JOB REQUIREMENTS: Love + medicine is who we are, it\'s what we do, it\'s why people want to work here. If you\'re looking for a job to love, apply today. Schedule Weekly Hours:40 Gundersen Health System is seeking aPatient Services Specialist to join our growing and thriving organization. This is your opportunity to provide both customer service and effective engagement to patients while doing the work you love in the beautiful coulee region of Onalaska, WI. What\'s Available: 1.0 FTE (40 hours/week) Shift: Monday-Friday, between the hours of 6:30AM-6:00PM, Occasional Saturday (6:45AM-12:00PM) Shift differentials: Weekends: \$1.50, PMs: \$1.00 *On-site, Onalaska Clinic What you will do: Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top level customer service. Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys. What you will get: Starting pay of \$16.77/hour + more for experience Shift, weekend, and holiday differentials Support to grow in your career with access to our Career Development Center and Tuition Investment Program Top-rated retirement plan and healthcare benefits Departmental leadership that supports you as you do your best work. Work/Life balance to love what you do and where you live. What you need: High School Diploma or equivalency Successful completion of defined core competency testing. (during training) 6 months experience in an office setting requiring customer service responsibilities Gundersen Health System is healthcare for neighbors, by neighbors. While we call La Crosse home, our system has 7 hospitals and 65 clinics in neighboring communities. Inside our walls and our neighborhoods, we deliver world-class medical care combined with the right amount of love. We call it Love + Medicine and it\'s who we are. Explore why La Crosse is a great place to live and workJob Description: The Patient Services Specialist provides superior face-to-face customer service in greeting and assisting patients, family, visitors and internal customers. They perform an important role in facilitating the patient experience by promoting a patient and family centered atmosphere throughout the check in/out process. Major Responsibilities: 1. Represents Gundersen Health System\'s high standards for customer service face-to-face communication through courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered. 2. Promotes and maintains a warm and inviting environment for the patient/family by focusing attention to their needs and in greeting, offering wayfinding and promptly notifying staff of patient arrival. 3. Responsible for notifying the Patient Services Supervisor of issues/concerns affecting patient flow. 4. The... For full info follow application link. EEO/AA/Veterans/Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C7A43DC07B794E1A