Customer Support Specialist

2 weeks ago


Onalaska, Wisconsin, United States Karl's TV and Appliance Full time

Job Overview:
A Customer Support Specialist is responsible for executing all tasks and responsibilities essential for effectively assisting our esteemed clientele.

Depending on the specific location of Karl's, this role may involve grasping professional sales techniques, acquiring necessary product knowledge, and participating in continuous training aimed at achieving sales excellence.

The primary function of a Customer Support Specialist is to aid the Store Manager, Service, Sales, and Delivery/Installation teams in their everyday operations.

A Customer Support Specialist must be proficient in using a computer concerning our inventory management system and applications like Word and Excel to fulfill essential job responsibilities.

Customer Support Specialists should be well-organized and capable of coordinating customer communications for follow-ups regarding delivery/installation needs, service scheduling, and general inquiries at the store level.

This role also requires the ability to establish effective working relationships with our vendor partners to manage credit claims necessary for supporting our service operations.

Proper appearance and grooming are essential, as this position primarily interacts with our customers.

Key Responsibilities:

  • Welcome customers promptly to ensure they feel valued at Karl's
  • Schedule initial and follow-up service appointments
  • Assist Service Technicians and customers with parts orders as needed
  • Oversee parts inventory and invoicing, including corporate reporting
  • Process Service Warranty Claims for manufacturers and service plan repairs
  • Invoice service and/or sales orders immediately upon completion of service/product delivery
  • Coordinate customer delivery and installation as required
  • Manage and process incoming miscellaneous phone inquiries
  • Support the Store team in conducting inventories as necessary
  • Aid the Store Manager in bookkeeping tasks such as daily cash balancing and deposits if assigned
  • Perform miscellaneous duties as assigned


Karl's TV Audio & Appliance is proud to be an Equal Opportunity/Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, Veteran's status, sexual orientation, or any other protected factor.


Work Experience Requirements:

  • Proficient in using computers and applications such as Word and Excel
  • Exceptional customer service skills
Education Requirements:

  • High school diploma

Job Type:
Full-time

Pay:
$17.00 per hour

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan

Schedule:

  • Monday to Friday
  • Weekends as needed

Experience:
Customer Service: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)

Work Location:
In person

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