Patient Services Representative

1 day ago


Onalaska, Wisconsin, United States Gundersen Health System Full time

Job Summary:

Gundersen Health System seeks a dedicated individual to represent our high standards for customer service. As a Patient Services Specialist, you will be the face of our organization, interacting with patients and families to provide exceptional care and support.

Key Responsibilities:

  • Deliver outstanding customer service, ensuring a positive experience for all patients and families.
  • Promote and maintain a culture of patient-centered care, empathy, and respect.
  • Collaborate with healthcare teams to address patient concerns and needs.
  • Communicate effectively with patients, families, and healthcare providers to ensure seamless care transitions.
  • Participate in quality improvement initiatives to enhance patient satisfaction and outcomes.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of healthcare systems and processes.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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