Customer Support Specialist
2 weeks ago
Job Overview:
A Customer Support Specialist is responsible for executing all necessary tasks to effectively assist our esteemed clientele.
Depending on the specific location, this role may involve mastering effective sales techniques, acquiring essential product knowledge, and participating in continuous training aimed at enhancing sales performance.
The primary responsibility of a Customer Support Specialist is to aid the Store Manager, Service, Sales, and Delivery/Installation teams in their daily operations.
A Customer Support Specialist must be proficient in using computer systems related to our inventory management and applications such as Word and Excel to fulfill job responsibilities.
Customer Support Specialists should be organized and capable of managing customer communications for follow-ups regarding delivery/installation needs, service scheduling, and general inquiries at the store level.
This role also requires the ability to foster productive relationships with vendor partners for processing credits essential to our service operations.
Given that this position primarily interacts with customers, maintaining a professional appearance and grooming is essential.Key Responsibilities:
- Welcome customers promptly to ensure they feel valued at Karl's
- Arrange initial and follow-up service appointments
- Assist service technicians and customers with parts orders as needed
- Oversee parts inventory and invoicing, including corporate reporting
- File service warranty claims for manufacturers and service plan repairs
- Process invoicing for service and/or sales orders immediately upon completion of service/product delivery
- Coordinate customer delivery and installation as required
- Manage and respond to incoming miscellaneous phone inquiries
- Support the Store team in conducting inventories as necessary
- Aid the Store Manager with bookkeeping tasks such as daily cash balancing and deposits if assigned
- Perform miscellaneous duties as assigned
Karl's TV Audio & Appliance is proud to be an Equal Opportunity/Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, Veteran's status, sexual orientation, or any other protected factor.
Work Experience Requirements:
- Proficient in using computers and applications such as Word and Excel
- Exceptional customer service skills
Education Requirements:
- High school diploma
Job Type:
Full-time
Pay:
$17.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location:
In person
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