Associate Technical Account Manager

4 days ago

Santa Ana, United States Yardi Systems, Inc. Full time


Associate Technical Account Manager

Santa Ana, CA

About the Role:

Yardi is seeking individuals who
combine a strong technical aptitude with a customer-service mindset to join our
Global Solutions Team as Associate Technical Account Managers (ATAMs). Your
role as an ATAM will involve providing technical support for a wide range of
Yardi's software solutions, which are designed to meet the unique needs of
different real estate markets across the globe. You will play a key role in
resolving software issues over email and phone and collaborating closely with clients.
Your ability to combine technical expertise with a customer-centric approach
will be instrumental in fostering strong client relationships and driving their
success with Yardi's solutions.

What You'll Do:

*
Utilize your problem-solving skills
to effectively troubleshoot application issues, proactively addressing
challenges and finding effective solutions.

*
Provide exceptional customer support
during product implementations and software upgrades, ensuring a smooth and
seamless experience.

*
Follow up on any issues that require
additional research or information from clients, ensuring thorough and timely
resolution.

*
Prepare detailed write-ups for
escalated issues, documenting cases and creating comprehensive documentation
for issue resolution.

*
Foster strong relationships with
customers, conducting coordinated weekly calls to facilitate setups and
maintain ongoing connections.

*
Collaborate closely with Global
Solutions team members across the US, actively contributing to the collective
success of the team.

Who
You Are:

*
Bachelor's degree in Business,
Accounting, Finance, or a related field.

*
A passion for numbers and strong
analytical skills.

*
High proficiency in troubleshooting
and providing remote support over email and phone, effectively assisting customers.

*
Outstanding customer service skills
with a genuine desire to exceed expectations and ensure client satisfaction.

*
Excellent attention to detail and a
diligent approach to following processes, ensuring accuracy and efficiency in
your work.

*
Flexibility and the ability to adapt
to changing priorities, efficiently managing tasks and projects.

Ideal to have:

*
Knowledge of accounting principles,
which will enhance your understanding and ability to address client inquiries
related to financial processes.

*
SQL Server and web Server knowledge.

*
Previous experience in technical
support and application troubleshooting, providing you with a strong foundation
for this role.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We've created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software
company - we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.

Join our exceptional team of ATAMs
and embark on a rewarding journey where you can make a significant impact on
the real estate industry. Apply now

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All
submissions for open positions should be received through Yardi's applicant
portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*eb

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