IT Support Specialist
3 months ago
Key Responsibilities:
Troubleshooting and Repair:
- Utilize expertise in Apple hardware repair to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices.
- Execute efficient troubleshooting methods for identifying and resolving common Mac software problems in Mac OSX, iOS, iLife, iWork, and MS Office.
- Configure and provide support for various Mac email clients, including Apple Mail, Entourage 2004/2008, Outlook 2011, Thunderbird, and Eudora.
- Provide expert support for Windows 7, 8, 8.1, and 10 in a large-scale enterprise/Windows Active Directory environment.
- Install, configure, and troubleshoot Microsoft Operating Systems and Microsoft Office applications.
- Utilize experience with ITIL-based ticketing systems such as Remedy, HEAT, Service Now, etc., to manage and track support requests.
- Demonstrate strong technical and analytical skills for problem analysis and resolution of software problems.
- Adhere to Standard Operating Procedures (SOP), checklists, and instructions to ensure consistent and thorough support.
- Possess excellent written and verbal communication skills to effectively interact with both technical and non-technical users.
- Provide outstanding customer service in all interactions.
Microsoft Office 365 Support:
Enterprise Backup Solutions:
VPN and Wireless Technologies:
Qualifications:
- Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) certifications.
- Strong background in troubleshooting and repair of Apple Mac products.
- Experience in supporting Windows in an enterprise environment.
- Proficiency in Microsoft Operating Systems and Office applications.
- Familiarity with ITIL-based ticketing systems.
- Excellent written and verbal communication skills.
- Exceptional customer service skills.
EXECUTIVE PERSONNEL SERVICES INC is an EEO employer - M/F/Vets/Disabled
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