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Ada, United States The Chickasaw Nation Full time

We are currently looking for a Full Time IT Product Owner, Platform Services to join our IT Enterprise Applications Section team located at the Information Technology working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:

An IT Product Owner is responsible for embracing the vision of a software product, aligning the development or support team with this vision, and prioritizing the work needed to execute that vision efficiently. This role acts as a liaison between the stakeholders and the development and support teams, ensuring that business requirements are clearly understood and translated into actionable tasks. Successful candidates typically have a background in software development or project management, strong communication skills, and the ability to make decisive decisions under pressure. They must be adept at navigating complex environments and managing multiple priorities. A deep understanding of agile methodologies, particularly Scrum, is essential.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains confidentiality, security, and integrity of data and information
* Assists with various research projects and/or special projects
* Completes complex projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving, and making adjustments as needed
* Document key project activities and provide written and verbal reports to management personnel as requested
* Prepares project plan and identifies needed resources to meet requirements and timeline for delivery of services on-time and under budget
* Evaluate and implement quality assurance strategies to support high-quality, consistent benefits service delivery across the organization
* Analyze feedback data and lead program improvements as necessary
* Supports multiple Agile Scrum and/or waterfall projects with planning, scoping and creation of technical solutions for the new product capabilities
* Assists in the development and progress of goals and objectives
* Demonstrates leadership by identifying and mitigating tasks, conflict, and communication
* Conducts extensive research on various subjects as directed by line of support, presenting findings in a clear and concise manner to support informed decision-making

Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Ability to handle difficult customers and situations
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Define problems, collect data and establish facts
* Builds effective working relationships
* Communicates verbally with team, departments, guests and management
* Writes effective communications with team, departments, guests and management

Skills:
Essential:
* Must be flexible and be able to adapt to last minute changes
* Skilled in Agile and Waterfall software practices
* Expertise in ITIL environment

Experience:
Essential:
* 5 years directly related experience

Education:
Essential:
* Bachelors of Business

Credentials:

Working Conditions:

Nonessential:
* Light travel
* May work where cigarette smoking occurs
* Sometimes lift and or carry up to 15 lbs
* Sitting up to 75% of shift
* Standing up to 50% of shift
* Repetitive motions
* Hand-eye coord, reach and grasp
* Listening and hearing ability
* Visual acuity for detail, distance, color, depth perception
* Pass pre-employment drug test