Service Consultant for Commercial Vehicles
2 weeks ago
Location
West Jefferson, OH
Employment Type
Full-Time
Educational Requirements
Not Specified
Travel Requirements
No Travel Required
Job Category
Service Consultant
Company Overview
Fyda Freightliner Group is a recognized dealer of Freightliner and Western Star trucks, as well as an authorized dealer for Kalmar Ottawa yard trucks and Isuzu Commercial Trucks. We have been serving the transportation sector since 1985, providing comprehensive services as a commercial truck dealership and body shop.
Position Summary
We are seeking a skilled Service Consultant to join our Ottawa Service and Rental Department. The ideal candidate will be responsible for facilitating customer interactions and ensuring efficient service delivery.
Key Responsibilities:
- Welcome customers and gather essential information for billing and service details.
- Evaluate vehicle warranties, create service orders, and prepare them for processing.
- Keep customers informed about the status of their repairs.
- Secure approvals for necessary repairs.
- Assist with administrative tasks and maintain organized office operations.
Experience and Skills:
- Strong verbal and written communication abilities, with a focus on effective interaction with team members and suppliers.
- Capability to perform under pressure and meet deadlines while maintaining a positive demeanor.
- Ability to work autonomously and adhere to timelines.
- Must be able to perform essential job functions in accordance with ADA, FMLA, and other applicable standards, including meeting productivity benchmarks.
- Regular and punctual attendance is required.
- Clear communication skills for phone interactions are necessary.
- Paid time off
- Paid holidays
- Uniforms provided
- Health and prescription coverage
- 401K retirement plans
- Dental insurance options
- Flexible spending accounts
- Supportive work environment
- Drug-free workplace
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