Software Support Consultant

2 weeks ago

Denver, United States Neptune Software As Full time

Neptune Software is rewriting the rules of application development Our Low Code No Code platform is a digital game-changer, seamlessly integrating with existing IT landscapes. It's not just for the big players; Neptune democratizes tech, offering rapid time-to-market at a fraction of the cost. With multiple G2 Leader Awards and Gartner, Neptune is the next rockstar of digital experience platforms. Acquired by Triton Partners in 2022, it's on an accelerated expansion trajectory, headquartered in Oslo with a global presence.

The Position

We are looking for an individual who can support our customers and partners in their journey with the Neptune DX Platform. As a Software Support Consultant, you will have a key role in maximising the Neptune DX Platform value for over 3 million users, in 41 countries.

Location

US - Remote

The Candidate

We are looking for an individual with superior technical expertise and a problem-solving attitude; someone who understands complex technical scenarios, generates solutions, and adapts the communication style to differently skilled customers and partners.

You are a person with a natural interest and curiosity to learn innovative technologies. Someone who is comfortable working both independently and in teams.

Furthermore, you are creative, passionate, and eager to take on new responsibilities.

Responsibilities

  • Register any reported technical issues related to our Platform and decide on the best course of action to resolve them.
  • Create and correct Knowledge Base Articles according to ticket resolutions.
  • Stay updated on the current knowledge base to find immediate responses to known problems.
  • Resolve technical issues brought forth on our helpdesk, escalate issues to the Engineering team when appropriate.
  • Route issues to the services/engineering team when appropriate and monitor the responses to these incidents.
  • Update customers about their pending enquiries and progress status.
  • Help define ways to continually add value to the customer experience by advocating for them.
  • Answering questions in the community.
  • Testing new software releases and patches.
Experience and education
  • 3 years of experience in web development.
  • 3 years of JavaScript experience.
  • 2-5 years of experience as a Software Support Consultant.
  • Advanced communication and writing skills, including document writing and editing, professional phone, email and chat communication.
  • Languages: Fluent English.
Nice to have
  • Knowledge of ticketing systems.
  • SAP technology know-how.
  • SAP Cloud Platform.
  • Neptune DX Platform.
  • No code/Low code knowledge.
  • AI technology knowledge.
What we offer
  • Health Insurance (Medical, Dental, Vision), covered 100% for employee, and 80% for dependents and no waiting period for participation.
  • Insurance (Life, ADD, STD, LTD)
  • 401k, vested immediately and no waiting period for participation.
  • Paid Time Off (20 Days paid vacation accrued annually, 10 days of PTO, 8 Paid Holidays)
  • Participation in the company's bonus model based on company performance in addition to the base salary.
  • Growth opportunities.
  • Competitive compensation package.
  • Opportunity to continuously learn and adapt, especially working in a fast-changing technology company.
  • An open, fast-paced yet still fun and multinational working environment.
  • Engaging with all team members globally.
  • Being a part of a certified Great Place to Work.
  • An organization, where exceptional talents can make a real impact and where you'll have real growth opportunities.


Please Note

We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Interview Advice

Let's be honest - interviewing is not easy. However, we want you to come prepared and succeed.

We're looking for people who are curious and passionate about technology, so make sure you invest some time in learning about Neptune. Explore our website, the industry we operate in, what we offer, and how we set ourselves apart.

During your interview, you'll be sharing stories about your current and past roles and experiences. The best way to frame this is with the CARR model: Context, Action, Results, Reflection. This allows you to succinctly share the experiences you've gained.

Remember, humility drives learning and we love working with people who are always trying to better themselves. Throughout our interview process, you will receive feedback, and usually directly in the interview. As you move through the interview process, make sure you listen to the feedback you receive and figure out how to incorporate the advice in the next step of the interview.

  • Software Support Specialist

    1 month ago

    denver, United States The Doyle Group Full time

    Software Support SpecialistThe Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience,...

  • Software Support Specialist

    1 month ago

    Denver, United States The Doyle Group Full time

    Software Support SpecialistThe Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience,...

  • Software Support Specialist

    1 month ago

    denver, United States The Doyle Group Full time

    Software Support SpecialistThe Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience,...

  • Senior Software Engineer

    4 weeks ago

    Denver, United States Lynx Software Technologies Full time

    Thompson Software Solutions is seeking a senior-level Embedded Software Engineer who is ready to work with a talented team to provide innovative solutions for tomorrow’s problems. This position requires a software engineer to use a wide application of technical principles, theories, and concepts in the software field to develop, integrate, and test...

  • Oracle Consultant Digitized Processes

    6 months ago

    Denver, United States PROMATIS software GmbH Full time

    The focus: Digitized processes and Oracle enterprise applications The goal is clear: Excellent business processes with Oracle® digitization solutions! And your job is to show our demanding customers the way to the digital future. Together with the customer, you will design intelligent business processes in which modern, market-leading digitization...

  • Oracle Consultant Digitized Processes

    6 months ago

    Denver, United States PROMATIS software GmbH Full time

    The focus: Digitized processes and Oracle enterprise applications The goal is clear: Excellent business processes with Oracle® digitization solutions! And your job is to show our demanding customers the way to the digital future. Together with the customer, you will design intelligent business processes in which modern, market-leading digitization...

  • Software Support Specialist

    2 weeks ago

    Denver, CO, United States The Doyle Group Full time

    Software Support SpecialistThe Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience,...

  • Application Support Consultant

    1 month ago

    denver, United States Q-mation Full time

    Q-mation is growing! We're looking for an experienced Technical Support Engineer with a niche for computer software and automation.****Must have experience working with the AVEVA software suite.** (InTouch, System Platform, Historian, Intouch Edge, etc.)Responsibilities/requirements include but aren't limited to:Work with InTouch, System Platform, Historian,...

  • Software Sales Consultant

    7 days ago

    Denver, United States ProCare Solutions LLC Full time

    About Procare Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the #1 name in childcare software - used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide...

  • Software Sales Consultant

    2 months ago

    Denver, United States ProCare Solutions LLC Full time

    About Procare Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the #1 name in childcare software - used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide...

  • Senior Software Developer

    2 weeks ago

    Denver, Colorado, United States Saxon Global Full time

    Job SummaryWe are seeking an experienced Senior Software Developer to join our team at Saxon Global. The ideal candidate will have a strong background in software development, with a focus on Enterprise Data Engineering and DevOps. Key Responsibilities- Modifies existing software applications and writes new programs to support user and management needs.-...

  • Software Developer III

    10 hours ago

    Denver, United States Nakupuna Consulting Full time

    Software Developer III Job Locations US-SC-Charleston | US-VA-Arlington | US-CO-Denver Job ID 2024-4912 Category Software Development Type Full-Time Salaried Company Nakupuna Consulting Additional Locations US-VA-Arlington | US-CO-Denver Overview Nakupuna Consulting is seeking a Software Developer III to join the software development team supporting...

  • Technical Consultant

    3 weeks ago

    Denver, Colorado, United States Computronix Full time

    About ComputronixWe are Computronix, a company that values high-quality customer service, ethical business practices, and superior software solutions. For over 40 years, we have remained committed to our core values of trust, respect, and service.As a Senior Technical Consultant, you will work in a dynamic and engaging work environment where your technical...

  • NET Developer

    16 hours ago

    Denver, United States United Software Group Full time

    Sr. .NET Developer. Candidate Must Be Local Remote Description: Developer II (DEV II) Governor's Office of Information Technology Job Summary: The Developer II primarily focuses on development activities within the full Software Development Life Cycle (SDLC), from business requirements to support. They collaborate with various stakeholders, apply secure...

  • Consulting Leader

    3 months ago

    denver, United States Blue Signal Search Full time

    Consulting Leader Our client offers business and financial consulting services to companies across the country. With over 70 years in the industry, they have built an impressive reputation based on bringing value and integrity to all client services. As a result of our client’s ongoing expansion, they are hiring a dynamic Consulting Leader to join their...

  • Consulting Leader

    2 months ago

    Denver, United States Blue Signal Search Full time

    Consulting Leader Our client offers business and financial consulting services to companies across the country. With over 70 years in the industry, they have built an impressive reputation based on bringing value and integrity to all client services. As a result of our client’s ongoing expansion, they are hiring a dynamic Consulting Leader to join their...

  • Consulting Leader

    3 months ago

    Denver, United States Blue Signal Search Full time

    Consulting Leader Our client offers business and financial consulting services to companies across the country. With over 70 years in the industry, they have built an impressive reputation based on bringing value and integrity to all client services. As a result of our client’s ongoing expansion, they are hiring a dynamic Consulting Leader to join their...

  • Acoustical Consultant

    10 hours ago

    Denver, United States BranchPattern Full time

    We are looking for a dynamic and highly motivated Acoustical Consultant who will be responsible for performing consulting and design services for the built environment. We're looking for someone who is proactive, self-motivated, and has a willingness to learn. The position will require the active participation in managing several projects at one time, while...

  • Consulting Leader

    3 weeks ago

    Denver, United States University of Denver Full time

    Denver, CO Experienced Alumni Jobs, Full-Time JobOur client offers business and financial consulting services to companies across the country. With over 70 years in the industry, they have built an impressive reputation based on bringing value and integrity to all client services. As a result of our client’s ongoing expansion, they are hiring a dynamic...

  • Software Test Engineer

    9 hours ago

    Denver, United States Actalent Full time

    We are seeking a talented and self-motivated Software Test Engineer to join our team. As a Software Test Engineer, you will fill a crucial role in testing software applications as well as implementing software quality assurance processes. Your work will focus on testing custom applications and API’s that support the manufacture, configuration, testing, and...