Current jobs related to Senior Analyst, Application Support - Houston - Norton Rose Fulbright LLP

  • Senior Application Support Analyst

    1 week ago

    Houston, Texas, United States Houston Methodist Full time

    Position Overview: At Houston Methodist, the Senior Application Support Analyst plays a crucial role in providing expert-level assistance and configuration for designated applications. This position leads the implementation of new solutions and upgrades, serving as the primary contact for addressing team inquiries and distributing tasks effectively. Key...

  • Senior Application Support Analyst

    6 days ago

    Houston, Texas, United States Houston Methodist Full time

    Position Overview: The Senior Application Support Analyst at Houston Methodist plays a crucial role in providing expert-level assistance and configuration for designated applications. This position leads the implementation of new solutions and upgrades, serving as the primary contact for addressing inquiries and issues within the team while effectively...

  • Senior Analyst, Application Support

    1 week ago

    Houston, United States Norton Rose Fulbright LLP Full time

    Practice Group / Department: IT Application Management Job Description We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial,...

  • Senior Application Analyst

    2 weeks ago

    Houston, United States Cititec Talent Full time

    Senior Application Support AnalystIndustries: Oil & Gas / Financial Services / Commodities / TradingLocation: Houston / Boston / New YorkJob Type: Full-TimeSalary: Up to £160,000 base salary + benefits/bonusThe Role:We're delighted to have partnered with an industry-leading global and dynamic commodities firm, looking to continue their exceptional recent...

  • Application Support Analyst

    1 month ago

    Houston, United States Cititec Talent Full time

    Application Support Analyst - Commodity Trading - Houston - up to $120k + 15% bonus & packageCititec Talent has partnered with a commodity trading firm seeking an Application Support Analyst to join their global technology team. In this role, you'll work on various business critical systems for front-office trading applications.The successful candidate will...

  • Application Support Analyst

    1 month ago

    Houston, United States Cititec Talent Full time

    Application Support Analyst - Commodity Trading - Houston - up to $120k + 15% bonus & packageCititec Talent has partnered with a commodity trading firm seeking an Application Support Analyst to join their global technology team. In this role, you'll work on various business critical systems for front-office trading applications.The successful candidate will...

  • Application Support Analyst

    1 month ago

    Houston, United States Cititec Talent Full time

    Application Support Analyst - Commodity Trading - Houston - up to $120k + 15% bonus Cititec Talent has partnered with a commodity trading firm seeking an Application Support Analyst to join their global technology team. In this role, you'll work on various business critical systems for front-office trading applications.The successful candidate will support...

  • Application Support Analyst

    1 month ago

    Houston, United States Cititec Talent Full time

    Application Support Analyst - Commodity Trading - Houston - up to $120k + 15% bonus Cititec Talent has partnered with a commodity trading firm seeking an Application Support Analyst to join their global technology team. In this role, you'll work on various business critical systems for front-office trading applications.The successful candidate will support...

  • Support Analyst

    1 week ago

    Houston, Texas, United States Cititec Talent Full time

    Technical Support Analyst - Commodity TradingCititec Talent is collaborating with a leading commodity trading organization in search of a Technical Support Analyst to enhance their global technology division. In this position, you will be responsible for managing essential systems that facilitate front-office trading operations.The ideal candidate will also...

  • IT Enterprise Applications Support Analyst

    1 week ago

    Houston, United States Oasis Petroleum Full time

    Position SummaryThe IT Enterprise Applications Support Analyst (ERP) will be responsible for maintaining and optimizing the organization's ERP systems and processes. As the primary application support analyst in IT for the ERP, Accounting, Finance, Land, and Division Order functions, the Analyst will provide support for the following (but not limited to)...

  • Senior Financial Systems Support Analyst

    2 weeks ago

    Houston, United States INSPYR Solutions Full time

    Title: Senior Financial Systems Support AnalystLocation: Houston, TX 77002 (Hybrid: 3 days onsite / 2 days remote)Duration: Direct HireWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Job Description: The Senior Analyst - Financial Systems ("Analyst") is skilled in the management and support of one or more financial applications and...

  • Senior Financial Systems Support Analyst

    2 months ago

    Houston, United States Pickpack24 Full time

    Title: Senior Financial Systems Support Analyst Location: Houston, TX 77002 (Hybrid: 3 days onsite / 2 days remote) Duration: Direct Hire Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Job Description: The Senior Analyst – Financial Systems ("Analyst”) is skilled in the management and support of one or more financial...

  • Senior IT Analyst

    6 days ago

    Houston, Texas, United States Houston Methodist Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior IT Analyst to join our team at Houston Methodist. As a key member of our IT department, you will be responsible for providing expert-level support and configuration of assigned applications, as well as training and mentoring junior analysts.Key ResponsibilitiesProvide expert-level support and...

  • Senior Technical Support Analyst

    5 days ago

    Houston, Texas, United States THE ECONSORTIUM GROUP Full time

    Position OverviewThe eConsortium Group is on the lookout for a proficient Senior Help Desk Analyst / System Administrator to enhance our vibrant IT department. The ideal candidate will possess a robust background in desktop assistance, software management, and Office 365 oversight, along with knowledge in network operations, fiber optics, server management,...

  • Senior Applications Specialist

    6 days ago

    Houston, Texas, United States Houston Methodist Full time

    Position OverviewAt Houston Methodist, the Senior Applications Specialist role is pivotal in delivering expert-level support and configuration for designated applications. This position involves providing assistance, training, and support to clients and junior analysts in the management and operation of systems.Key Responsibilities- Mentor and train junior...

  • ETRM Application Support Analyst

    4 weeks ago

    Houston, United States Vitol Full time

    Job DescriptionJob DescriptionCompany DescriptionVitol is a leader in the energy sector with a presence across the spectrum: from oil through to power, renewables and carbon.  From 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To...

  • Senior Business Analyst

    1 week ago

    Houston, United States American Indemnity Full time

    American National is seeking a Senior Business Analyst to support our P&C Underwriting Division in our new corporate office in the heart of downtown Houston. The Senior Business Analyst position is right for you if you have previous Business Analyst experience and are ready to step into large-scale projects while mentoring other Business Analysts on the...

  • Senior Business Analyst

    2 months ago

    Houston, United States American National Full time

    American National is seeking a Senior Business Analyst to support our P&C Underwriting Division in our new corporate office in the heart of downtown Houston. The Senior Business Analyst position is right for you if you have previous Business Analyst experience and are ready to step into large-scale projects while mentoring other Business Analysts on the...

  • Senior Business Analyst

    5 days ago

    houston, United States American National Full time

    American National is seeking a Senior Business Analyst to support our P&C Underwriting Division in our new corporate office in the heart of downtown Houston. The Senior Business Analyst position is right for you if you have previous Business Analyst experience and are ready to step into large-scale projects while mentoring other Business Analysts on the...

  • Senior Business Analyst

    2 months ago

    Houston, United States American National Full time

    American National is seeking a Senior Business Analyst to support our P&C Underwriting Division in our new corporate office in the heart of downtown Houston. The Senior Business Analyst position is right for you if you have previous Business Analyst experience and are ready to step into large-scale projects while mentoring other Business Analysts on the...

Senior Analyst, Application Support

2 months ago

Houston, United States Norton Rose Fulbright LLP Full time
Practice Group / Department:

IT Application Management

Job Description

We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial, team-oriented, and ready to innovate. We work seamlessly across practices, offices and around the world. This elimination of boundaries has allowed us to evolve into a law firm that works as hard for its culture as it does for its clients.

The Team

This is an opportunity to join a friendly and supportive global team responsible for providing expert technical support & maintenance to a large international user base. Quality of service delivery & support, knowledge of application development, infrastructure design and a willingness to learn are key traits required for this role. Strong problem-solving and a pragmatic approach will be required as well as an ability to work with senior stakeholders in resolving time-sensitive issues quickly and effectively.

The Role

We are in search of a dynamic, driven, and experienced individual to join our team as a Senior Analyst, Application Support. Exceptional technical skills are necessary, with an ability to troubleshoot and think creatively being fundamental. This person will be required to work well with the existing team to ensure we deliver exceptional service to our clients. They will be adept at leveraging their existing skills with learning/honing new ones. The person must value stability and a strong work culture. Proficiency in engaging with senior stakeholders to address issues promptly and professionally is a key aspect of this role.

Our environment prioritizes a healthy work-life balance, although occasional flexibility may be required, including working outside regular hours to ensure optimal support for our systems and user base.

Responsibilities include but are not limited to:
  • Collaborate with colleagues across domestic and global time zones to ensure comprehensive coverage for incident resolution across our international user base within an ITIL framework
  • Take ownership of 3rd line support incidents, with willingness to pick up 1st line support incidents and resolve them when required
  • Utilize exceptional troubleshooting, problem-solving, and analytical skills to proactively manage and resolve issues throughout the incident lifecycle, owning the issue from end to end
  • Effectively escalate incidents to vendor support and collaborate with internal and external stakeholders until resolution and fixes are implemented
  • Act as the escalation point for complex issues and work with the Solution Architect and Product Owner to define effective solutions
  • Must be highly proficient with products and features under their care and be a key point of reference
  • Act as go-to person for major incidents and be willing to work outside of normal hours business to resolve these if required
  • Perform upgrades and other major changes to production systems as required (often outside of normal business hours)
  • Identify system defects and advocate for their resolution, collaborating closely with application teams during the development lifecycle
  • Proactively identify performance bottlenecks and provides solutions for handling them
  • Monitor and maintain data processing and feeds between systems, ensuring a deep understanding of end-to-end processes and data flow
  • Serve as a technical lead in delivering projects to improve systems manageability, supportability, and performance, including taking ownership of specific tasks / work streams, within the Change Management delivery process to ensure project success
  • Participate in DR (Disaster Recovery) invocation and testing and provide maintenance and monitoring of DR / BCP (Business Continuity Plan) readiness
  • Be responsible for creating and maintaining technical documentation and Knowledge Base articles
  • Mentor 1st and 2nd level support team members and aid in their technical growth
  • Attend meetings with external teams, to aid in topics of technology migrations, patching, and any changes to systems, although not under the role's remit, that can affect down and upstream functionality
  • Any other reasonable duties requested by the Intapp Applications Lead
Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:
  • Bachelor's degree in computer science, Information Technology, or related field is preferred
  • Hands-on experience supporting Intapp Intake, Conflicts, Wallbuilder, and Integration Builder is required. Additional experience with Intapp Integration Services (IIS/Boomi) and Intapp Cloud is a plus
  • Light hands-on experience front-end developing of workflows, rules, and process in the Intapp suite of applications
  • Proven experience in a senior analyst role, preferably in a global environment with a strong understanding of ITIL framework and processes (incidents, problems, and change management)
  • Experience working in a legal firm/professional services industry and familiarity with Legal PMS systems or ERP (SAP) is preferred
  • Must have proven experience in upgrading system, migration and building enterprise level systems from the ground up
  • Scripting experience in Python, PowerShell, Java etc. is a plus
  • Some experience with/exposure to Azure Cloud Services
  • Experience supporting key critical law firm technologies and critical systems within a Corporate Environment, including Document Management (iManage), Expense Management (Chrome River), e-Billing, Marketing, and Security/Confidentiality systems (Intapp Wallbuilder/iManage SPM), is preferred
  • Proven ability to work effectively with senior stakeholders.
  • Ability to work well in both a team setting and independently
  • Proactive problem-solving and analytical skills, with the ability to troubleshoot issues across multiple systems, both in a team setting, and on your own
  • Strong experience supporting and maintaining enterprise applications, with a strong appreciation of applications design & development, including database (SQL), Servers/infrastructure technologies, and Integrations
  • Proven ability to mentor and train team members, fostering a collaborative and supportive work environment
  • Resilience and composure in handling high profile situations with scattered or disorganised data, maintaining a positive and solution-oriented attitude
  • A proactive attitude towards learning and adapting to recent technologies across the diverse technical landscape, encompassing areas such as front-end application support, infrastructure, and development
  • Experience documenting KB (Knowledge Base) articles and reference guides to enable 1st line support and junior team members to easily pick up work.
  • Excellent written and verbal communication skills are required


Norton Rose Fulbright US LLP is an Equal Opportunity/Affirmative Action Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity | EEO is the Law - Supplement | Pay Transparency