IT Enterprise Applications Support Analyst
3 months ago
- System maintenance and support
- Ensure system availability and data integrity
- Triage and resolve routine requests and incidents related to software in accordance with SLAs. Liaise with vendor support as needed
- Collaborate with end users to provide technical support and training
- Identify trends in routine support incidents and recommend process improvements
- Configuration and process improvement
- Configure software modules to align with business requirements
- Lead and participate in system upgrades, patches, and enhancements
- Implement Chord IT best practices for system configuration
- Data analysis and development
- Extract and analyze data from on premise SQL databases
- Create meaningful extracts and reports for stakeholders and as inputs to other projects
- Analyze and develop SQL data scripts for on premise systems following change control framework
- Collaboration and documentation
- Document system changes, configurations, and procedures in the internal and external IT knowledge base
- Proactive and effective communication with technical and non-technical users and stakeholders
- Lead quarterly and bi-annual SOX audit reporting and evidence request gathering for assigned scope of applications
- Mentor and cross-train other team members in both technical and functional areas of expertise
- May require some travel, and/or weekend work, to support software/business priorities
- Bachelor's degree Computer Science, Management Information Systems or a related field
- Minimum 3 years of experience supporting Enertia in an Application Support environment
- Minimum of 3 years in the Upstream energy industry
- Understanding of Upstream business processes pertaining to key functional areas including Revenue Accounting, Division Order, Land, AFE, AP, JIB.
- Strong organizational and analytical skills
- Excellent communication skills, both written and verbal, and service-oriented mindset
- Initiative in problem solving
- Ability to work in a fast-paced and fluid environment, flexible with the demands of a growing company
- Ability to meet deadlines
- Experience working with various architectures, technical platforms, and concepts including role-based security, web services, IIS, and enterprise cloud technologies
- Experience developing queries for Microsoft SQL Server
- Physical Requirements and Working Conditions: Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry files weighing up to 10 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone
- Experience working and supporting systems in an IT SOX control environment
- Experience with ITIL Foundation or equivalent framework
- Project management experience with conversions, upgrades, and enterprise systems implementation projects.
- Experience with multiple software project management and development methodologies including waterfall and agile
- Experience with the Atlassian product suite including Jira Service Management and Confluence
EEO Statement:
Chord Energy does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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