Director of Operations
5 days ago
JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. • Analyzes service issues and identifies trends. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Managing Revenue Goals • Monitors hotel operations sales performance against budget. • Reviews reports and financial statements to determine hotel operations performance against budget. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams • Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. • Develops systems to enable employees to understand guest satisfaction results. • Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in Operations (., pre-shift briefings, staff meetings). • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
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Ambulatory Care Operations Director
3 weeks ago
Baton Rouge, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full timeJob SummaryWe are seeking a highly skilled and experienced Ambulatory Care Operations Director to join our team at Franciscan Missionaries of Our Lady Health System. The successful candidate will be responsible for delivering leading Ambulatory Care & Operations practices across our health system, driving operational leadership, strategic development, and...
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Ambulatory Care Operations Director
4 days ago
Baton Rouge, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full timeJob Title: VP Operations FHP Monroe/JacksonAt Franciscan Missionaries of Our Lady Health System, we are seeking a highly skilled and experienced professional to fill the role of VP Operations FHP Monroe/Jackson. This position will be responsible for delivering leading Ambulatory Care & Operations practices for the health system across FHP markets of...
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Director of Operations
3 weeks ago
Baton Rouge, Louisiana, United States S. Williams & Associates Real Estate Team Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Operations to join our team at S. Williams & Associates Real Estate Team. As a key member of our leadership team, you will be responsible for overseeing and optimizing our operational processes to drive business success.Key ResponsibilitiesOperational ExcellenceDevelop and implement...
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Director Of Operations
1 month ago
Baton Rouge, United States S. Williams & Associates Real Estate Team Full timeJob DescriptionJob DescriptionJob Summary: Director of OperationsWe are seeking a dynamic and driven Director of Operations to join our leadership team. In this role, you will be responsible for overseeing and optimizing the operational processes that drive our business success. You will be the linchpin in ensuring our systems, people, and strategies align...
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Director Of Operations
1 month ago
Baton Rouge, United States S. Williams & Associates Real Estate Team Full timeJob Summary: Director of OperationsWe are seeking a dynamic and driven Director of Operations to join our leadership team. In this role, you will be responsible for overseeing and optimizing the operational processes that drive our business success. You will be the linchpin in ensuring our systems, people, and strategies align with our overarching goals,...
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Director of Operations
4 weeks ago
Baton Rouge, Louisiana, United States S. Williams & Associates Real Estate Team Full timeJob Summary:We are seeking a highly skilled and experienced Director of Operations to join our leadership team at S. Williams & Associates Real Estate Team. As a key member of our organization, you will be responsible for overseeing and optimizing our operational processes to drive business success.Key Responsibilities:1. Database Management:Oversee the...
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Ambulatory Care Operations Director
3 weeks ago
Baton Rouge, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time{"Job Title": "VP Operations FHP", "Job Description": "Ambulatory Care Operations LeadershipAs a key member of our leadership team, you will be responsible for delivering leading Ambulatory Care & Operations practices for the health system across FHP markets of responsibility. This includes Outpatient Clinics and Ambulatory services. You will provide...
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Operations Director
4 weeks ago
Baton Rouge, Louisiana, United States Commercial Metals Full timeAbout the RoleWe are seeking a highly skilled and experienced Operations Director to join our team at Commercial Metals Company. As a key member of our leadership team, you will be responsible for directing and coordinating all operational activities across multiple facilities.Key ResponsibilitiesDirect and coordinate all operational activities across...
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Operations Director
3 weeks ago
Baton Rouge, Louisiana, United States Commercial Metals Full timeAbout This RoleWe are seeking a highly skilled and experienced Operations Director to join our team at Commercial Metals Company. As a key member of our leadership team, you will be responsible for directing and coordinating all operational activities across multiple facilities.Key ResponsibilitiesDirect and coordinate all operational activities across...
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Operations Director
4 days ago
Baton Rouge, Louisiana, United States Mammoth Holdings Full timeJob Summary:The Director of Operations is a key leadership role responsible for driving operational excellence and customer satisfaction across a territory. This position oversees the operational capability, customer experience, and results for a designated area, encompassing location presentation, wash quality, hiring, training, equipment maintenance, labor...
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Operations Director
5 days ago
Baton Rouge, Louisiana, United States Residence Inn Baton Rouge -PAH Management Full timeJob SummaryWe are seeking a highly skilled and experienced Operations Manager to join our team at Residence Inn Baton Rouge - PAH Management. As an Operations Manager, you will play a critical role in driving hotel profitability through revenue generation, cost control, and guest satisfaction.Key ResponsibilitiesLeadership and Oversight: Provide leadership...
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Executive Director of Student Housing Operations
3 weeks ago
Baton Rouge, Louisiana, United States Varsity Campus Full timeAbout the Role**Job Title:** Executive Director of Student Housing Operations**Company:** Varsity Campus**Job Type:** Full-TimeAbout Varsity Campus:Varsity Campus is a leading property management company specializing in off-campus student housing. We pride ourselves on providing a comfortable, safe, and vibrant living experience for students attending nearby...
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Government Relations Director
1 month ago
Baton Rouge, United States LOUISIANA ASSOCIATION OF EDUCATORS Full time $66,146 - $78,574Job DescriptionJob DescriptionGovernment Relations DirectorThe Government Relations Director is responsible for planning and conducting the LAE government relations program and related activities. The director reports to the Executive Director and is responsible for, but not limited to, the following:Participate in membership recruitment activities through...
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Director of Facilities Operations
4 weeks ago
Baton Rouge, Louisiana, United States The Southern University Full timeJob SummaryThe Director of Facilities Operations is responsible for overseeing the Southern University physical plant, grounds, and equipment to ensure a high standard of maintenance and operational efficiency.Key ResponsibilitiesStrategic leadership and program management to maintain and enhance university facilitiesSupervise facilities operations,...
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Director of Property Operations
4 weeks ago
Baton Rouge, Louisiana, United States Varsity Campus Full timeJob SummaryThe Executive Director of Student Housing will oversee the daily operations and growth of our off-campus student housing properties, driving occupancy targets, resident satisfaction, and profitability.Key ResponsibilitiesStrategic Planning: Develop and implement comprehensive plans to achieve business objectives, including occupancy targets,...
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Director of Philanthropy
2 weeks ago
Baton Rouge, Louisiana, United States Diocese of Baton Rouge Full timeDiocese of Baton Rouge Job Opportunity **Job Title:** Director of Philanthropy **Job Summary:** The Diocese of Baton Rouge is seeking a highly skilled and experienced Director of Philanthropy to lead our development efforts. As the chief fund raiser for the diocese, you will oversee the Development Office, the Bishop's Annual Appeal, and assist parishes...
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Facilities Director
5 days ago
Baton Rouge, Louisiana, United States Our Lady of the Lake Regional Medical Center Full timeJob SummaryWe are seeking a highly skilled and experienced Facilities Director to join our team at Our Lady of the Lake Regional Medical Center. The successful candidate will be responsible for developing and administering programs that maintain the physical appearance of our hospital buildings, grounds, and equipment.Key ResponsibilitiesDevelop and...
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Housekeeping Operations Director
3 weeks ago
Baton Rouge, Louisiana, United States Hilton Baton Rouge Full timeJob Overview:The Housekeeping Operations Director is accountable for the effective management of the Housekeeping Department, ensuring adherence to Hilton Baton Rouge standards while overseeing all aspects of housekeeping, including guest rooms, public areas, and laundry services. Exempt associates are expected to dedicate sufficient time each workday to...
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IT Director
3 days ago
Baton Rouge, Louisiana, United States ASM Global Full timeJob Title: IT DirectorASM Global, a leading provider of public assembly facilities, is seeking a highly skilled IT Director to join our team at the Raising Cane's River Center in Baton Rouge, LA.Job Summary:The IT Director will be responsible for leading the day-to-day operations of our facility's technology infrastructure, including computer equipment,...
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Senior Director, Technology Operations Strategy
4 weeks ago
Baton Rouge, Louisiana, United States HealthEdge Full timeAbout the RoleWe are seeking a seasoned Strategic Operations Director, Technology to join our team at HealthEdge. As a key member of our leadership team, you will play a pivotal role in driving our engineering operations to the next level.Key ResponsibilitiesOperational Cadence Management: Lead and manage the operational cadence for engineering, including...