Hotel Front Desk Agent

4 months ago

Rockford, United States Hilton Garden Inn Rockford Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Night, Weekend, and Holiday Availability

Responsibilities

•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Field customer complaints when necessary
•Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Must have graduated high school, received a GED or equivalent
•Working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations
•1+ year of hotel industry experience or related job preferred

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