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Help Desk Analyst
2 months ago
Our client, who specializes in commercial and residential electrical work for schools, commercial and municipal buildings, and outside line and substation construction, is looking for a part-time Help Desk Analyst.
Location: North side of Grand Rapids and is 100% onsite
This is an 8-month contract position.
This is a part-time position (15-20) hours/week Mon-Fri
Position Summary:
Our clients technology team is hiring a part-time help desk & support specialist to support our field and office employees with technology solutions. This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end users.
Responsibilities:
- This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end users
- Troubleshoot software and hardware issues presented by users across-org
- Install, configure, and maintain software and hardware, including desktop support
- Collaborate with other IT team members to resolve complex technical issues
- Maintain a comprehensive knowledge base of technical solutions and best practices
- Provide technical guidance and support to users, ensuring that they are proficient in the use of our technology systems
Job Requirements
Experience:
* 2+ years of experience in IT support
* Proven experience in software troubleshooting and desktop support.
* Strong customer service and communication skills and the ability to work effectively in a fast-paced environment.
* Proficiency in Microsoft products, including Microsoft Teams