Help Desk Support

3 weeks ago

Little Rock, United States Pulaski County Full time
Description

Department: Sheriff - Detention

Position Control Number: 0418-194

FLSA Status: Non-Exempt; position is eligible for overtime

Safety Sensitive Designation: This position is designated as safety-sensitive.

Random Drug/Alcohol Test: Yes

Opening Date: October 3, 2024

Closing Date: October 16, 2024 at 11:59 PM

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management's right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

An Equal Opportunity Employer

JOB SUMMARY: Responsible for providing user support with the receipt, resolution, or assignment of requests for assistance with hardware and/or software issues.

ESSENTIAL JOB FUNCTIONS:
  • Receives help desk user calls requesting technical assistance; performs basic troubleshooting over the phone.
  • Records requests for services from users; forwards to departmental staff members based upon the type of problem reported.
  • Resets user passwords as needed for network and email accounts.
  • Assists with the creation and deletion of the user network and email accounts.
  • Notifies departments of any network issues as needed; provides updates and estimated time needed to resolve any issues.
  • Provides Data Processing staff with the on-call schedule and makes necessary changes to the Pulaski County Sheriff's Office Intranet site.
  • Maintains the inventory of office supplies and reorders when necessary.
  • Identifies and suggests possible improvements to existing procedures.
SECONDARY DUTIES AND RESPONSIBILITIES:
  • Provides backup relief for the Sheriff's Executive Secretary as needed.
  • Assists the Hardware Analyst with the installation of new computer equipment or software and software updates as requested.
  • Performs other related duties as required.
PERSONNEL SUPERVISED: None

WORKING CONDITIONS: Work is performed in a smoking-restricted office environment.

MINIMUM QUALIFICATIONS:

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:
    • Good knowledge of Microsoft Windows and Microsoft Office.
    • Good knowledge of the concepts, operating systems, software, and hardware of local area network computer systems.
    • Good knowledge of the installation and operation requirements of windows based software and peripherals, such as printers and scanners.
    • Ability to establish and maintain a detailed record-keeping system.
    • Ability to troubleshoot, recognize, and solve basic computer problems.
    • Ability to work attend regularly and reliably.
    • Skill in the operation of a computer and related peripheral equipment.
PHYSICAL REQUIREMENTS:
    • Digital dexterity is necessary for keyboard operation.
    • Visual acuity is needed for use of the computer screen.
    • Ability to communicate orally in person and by telephone.
    • Ability to lift and carry loads up to 25 pounds.
    • Ability to bend, stoop, crouch, or kneel in the installation of equipment.
    • Ability to work in a constant state of alertness and in a safe manner.
    • Ability to concentrate for long periods of time.


EDUCATION AND EXPERIENCE:

Completion of high school with advanced college level or vocational school coursework in computer science, information systems, or a related field; some experience providing user support, the maintenance and installation of computers and peripheral hardware, or a related area; or any equivalent combination of experience or training which provides the required skills, knowledge, and abilities.

Requirements

Employment is contingent upon the successful completion of a criminal background check, child maltreatment check, and adult maltreatment check.

This position is safety-sensitive and is subject to random drug and alcohol testing.

Regular and reliable attendance is an essential function of this position.

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