IT Service Desk Analyst

4 weeks ago

Green Bay, United States Barry-Wehmiller Companies Inc Full time
About Us:

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

Business Title: IT Service Desk Analyst

Position Type: FT

Location: Green Bay, WI/ BW locations

Reports To: Service Desk Team Leader

Position Description:

The Enterprise IT Service Desk Analyst's role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer's expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.

Principal Duties and Responsibilities (Essential Functions):
  • Provide world class customer support.
  • First level response to incident tickets.
  • Accept and solve support issues.
  • Migrate and deploy PC's/ PC images.
  • Function and communicate in a global support team.
  • Respond to ticketing incidents by priority and assignment.
  • Support customers through superb communication in person, by telephone and or email.
  • Fully document resolution, and communication history to customer in incident ticket.
  • If appropriate, convert resolution to knowledge base document to share with other team members.
  • Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
  • Analyze root cause and implement corrective solutions.
  • Deploy new equipment to customers from unpacking to delivery.
  • Collaborate with infrastructure team to ensure efficient operations.
  • Assist in resolving issues with customers on server-based software products.
  • When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.
  • Use tools and applications for monitoring PC performance and provide performance statistics and reports.
  • Maintain inventory of all hardware and software.
  • When necessary, contact third-party support and PC equipment vendors.
  • Maintain knowledge of current IT trends and advancements.
  • Responsible for other opportunities as required.
  • Full time - Five days a week - In the office position (Service Desk is the face of IT)
  • On-call availability and some evening and weekend hours.
Job Specifications:
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a fast-paced environment.
  • Strong written and oral communication skills.
  • Strong customer relationship skills.
  • Strong troubleshooting skills and knowledge of IT hardware and software.
  • Ability to conduct research into software issues and products as required.
  • Strong organizational skills with a keen attention to detail.
Required Education and Experience:
  • An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.
  • A+ certification is desired.
  • Experience working in a team-oriented, collaborative environment.


Supervisory/Responsibility:

Individual contributor w/no direct reports

Work Environment:

This is an office position.

Position Type:

This is a regular, full-time position with frequent overtime. Must be able, available, and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.

Travel:

Travel could be up to 15% (out of town) as needed for remote support.

Physical Demands:

The physical demands described here are representative of the those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time. Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and/or move up to 15 pounds.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It's not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. This job description is subject to change at any time.

#LI-BO1

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:
BW Corporate US

  • Front Desk Manager

    3 months ago

    Green Bay, United States Crunch Appleton Full time

    Job DescriptionJob DescriptionLocation: Green Bay, WICan you help create and maintain a friendly, welcoming, and fun environment?!The Front Desk Team Lead is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service...

  • Front Desk Representative

    8 hours ago

    Green Bay, Wisconsin, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Greet and...

  • Front Desk Representative

    20 hours ago

    Green Bay, Wisconsin, United States Hotel Northland Green Bay, WI Full time

    Job SummaryHotel Northland Green Bay, WI is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key ResponsibilitiesGuest Services:...

  • Front Desk Representative

    2 days ago

    Green Bay, Wisconsin, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide top-notch...

  • Front Desk Agent

    2 days ago

    Green Bay, Wisconsin, United States Hotel Equities Full time

    Job SummaryHotel Equities is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hotel Northland in Green Bay, WI. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and...

  • Planogram Analyst

    4 weeks ago

    Green Bay, United States UNFI Full time

    PURPOSE:The Retail Planogram Analyst is responsible for handling all space planning projects including requesting images, gathering necessary set size requirements, and processing projects in a timely manner. This role gathers data from internal and external sources, interprets the data, and creates optimum planograms from that data. In addition, the Retail...

  • IT Service Management Analyst

    2 weeks ago

    Bay Shore, United States TEKsystems Careers Full time

    *Description:* The IT Service Management analyst will assist with the day to day support of IT Service Management for the client. This includes end user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address IT services. He or she will...

  • Front Desk Supervisor

    2 months ago

    Green Bay, United States The Oneida Hotel Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Sales Associate

    2 months ago

    Green Bay, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Greenbay, WI.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales.We're looking for...

  • Front Desk Sales Associate

    3 months ago

    Green Bay, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Greenbay, WI. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking for...

  • Front Desk Sales Associate

    3 months ago

    Green Bay, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in LOCATION. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking for...

  • Hotel Front Desk Agent, Lodge Kohler

    3 weeks ago

    Green Bay, United States Kohler Full time

    Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. As the Front Desk Agent for Lodge Kohler, you will be responsible for:Providing a prompt, cheerful and proper greeting of guests, pe Hotel, Front Desk, Agent, Switchboard Operator, Board Operator, Manufacturing

  • Front Desk Coordinator

    7 days ago

    Green Bay, Wisconsin, United States Camping World Holdings, Inc. Full time

    Position Overview:Camping World Holdings, Inc. is on the lookout for a dedicated and proactive Receptionist to enhance our dynamic workforce. This role is essential in delivering an exceptional customer journey.Key Responsibilities:- Provide outstanding customer service and support to all visitors and clients.- Manage incoming calls and inquiries with...

  • IT Service Management Analyst

    2 weeks ago

    Bay Shore, United States TEKsystems Full time

    Description: The IT Service Management analyst will assist with the day to day support of IT Service Management for the client. This includes end user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address IT services. He or she will...

  • Front Desk Sales Associate

    3 weeks ago

    Green Bay, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Greenbay, WI.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...

  • Front Desk Sales Associate

    3 months ago

    Green Bay, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Greenbay, WI.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...

  • Front Desk Agent

    3 months ago

    Green Bay, United States The Oneida Hotel Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Hotel Front Desk Representative

    8 hours ago

    Green Bay, Wisconsin, United States Kohler Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Lodge Kohler. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest ServicesProvide a warm and welcoming greeting to guests,...

  • Guest Services Supervisor

    2 weeks ago

    Green Bay, Wisconsin, United States Crunch Appleton Full time

    Join Our Dynamic TeamWe are seeking a dedicated Front Desk Manager to oversee our operations at Crunch Appleton. In this pivotal role, you will be instrumental in fostering a welcoming atmosphere for all members. Your primary responsibility will be to lead the front desk personnel, ensuring that exceptional customer service is consistently delivered.Key...

  • Technical Support Specialist

    2 weeks ago

    Green Bay, Wisconsin, United States Barry-Wehmiller Companies Inc Full time

    About Us: Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting, and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly...