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IT Support Specialist

3 months ago

Canoga Park, United States Unavailable Full time
Overview

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of IT Support Specialist.

Responsibilities

This IT Support Specialist would play an integral part of a multi-regional IT Services team and be exposed to many technological platforms.

  • Provide Tier 1 level user support (onsite and remote) for technology related issues.
  • Assist with servicing, upgrading, and deploying computer systems, software and peripherals.
  • Travel to regional area locations for on-site IT related services (up to 50%)
  • Responsible for maintaining and deploying regional IT assets
  • Properly prioritize, coordinate, and escalate unresolved issues to other support tiers.
  • Diagnose and correct problems with computer software and hardware.
  • Follow up with end users, provide feedback, and direct issues through resolution.
  • Troubleshoot (in person, on telephone, on chat, or using standard remote connection) in a timely and accurate fashion.
  • Effectively use Help Desk ticketing system for incident management, customer interaction and follow-up.
  • Able to multitask and handle fast paced environments.
  • Use analytical skills in problem-solving and troubleshooting technical solutions.
  • Other duties as assigned
Qualifications

Minimum Requirements:

  • A+, Network+, Microsoft MCSP and ITIL Foundations certification or experience is a plus
  • College degree or a minimum 1 year professional experience in IT
  • Must be knowledgeable in MS Windows, Active Directory, and G Suite
  • Must be knowledgeable in deployment tools, such as Norton Ghost, Lansweeper
  • Must have Intermediate understanding of networks, PCs and hardware configuration
  • Working knowledge with RF mobile devices units (inventory scanning, order processing)

Skills and Abilities:

  • Ability to provide creative solutions to user problems to ensure user satisfaction and productivity
  • Excellent teamwork and customer service skills
  • Strong verbal and written communication skills needed with a high focus on customer service.
  • Participation in occasional project teams; resourceful, creative problem solving skills
  • Ability to move and handle computer equipment weighing up to 25 lbs.
  • Clean driving record
  • Operate vehicle in safe manner while in the field

Some of the benefits of being a part of our growing Parts Authority family:

  • Medical Coverage
  • Pharmacy Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and AD&D
  • Short Term Disability Coverage
  • Voluntary Short Term Disability Coverage
  • Voluntary Long Term Disability Coverage
  • Flexible Spending Account
  • Commuter Expense Reimbursement Account
  • Health Savings Account
  • Health Reimbursement Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • ID Theft Insurance
  • Legal Plan Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays, Sick and Vacation
  • Profit Sharing/401 (k) Plan
  • Employee Discounts on Merchandise

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status.

Min USD $20.00/Hr.