See more Collapse

Residences and Owner Relations Coordinator

1 month ago

Honolulu, United States AC Hotels by Marriott Honolulu Full time
Compensation Type Yearly Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

AC Honolulu, HI

Overview

The Residences and Owner Relations Coordinator, is responsible for administrative, communication and other duties to assist in the smooth operation of our owner relations department. He/she is also responsible for providing attentive, courteous and efficient service to all customers/owners.  Interdepartmental collaboration and communication will be a key part in this role.

Responsibilities

General Requirements • Maintain a warm and friendly demeanor at all times.• Must be able to effectively communicate both verbally and written, with all level of employees, customers, owners and guests in an attentive, friendly, courteous and service oriented manner.• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.• Must be able to multitask and prioritize departmental functions to meet deadlines.• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.• Attend all hotel required meetings and trainings.• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.• Must be able to cross-train in other hotel related areas.• Must be able to maintain confidentiality of information.• Must be able to show initiative, including anticipating customer/owner/guest or operational need

Fundamental Requirements:

  • Build and maintain strong, long-lasting customer/owner relationships
  • Maintain full working knowledge of the hotel product, its operations, amenity offerings, etc.
  • Work closely with Finance Department regarding monthly owner statements and reporting.
  • Assist all owners with unit reservations.
  • Assist all owners with local recommendations, restaurants reservations.
  • Assist owners with arrival preparation to ensure they are 100% comfortable.
  • Conduct multiple site inspections of our units and facilities, with prospect unit owners and/or owner representatives.
  • Acquire full understanding of RMA document and effectively communicate the value proposition through proposals and presentations.
  • Collaboration with Consulting Company for the RMA.
  • Keep a clear and updated record of all owners for scheduled communications.
  • Create and send monthly owner newsletter.
  • Once business is contractually secured, work closely with operations & reservations/revenue management to plan for the arrival, execution & ultimate service delivery of new RMA.
  • Position must be fungible and have ability to manage multiple functions simultaneously & be able reverse course quickly if needed.
  • Initiate and follow up on leads.
  • Fluent in GXP and Lightspeed access to assist in guest arrival, departure and remedial action.
  • Assist front office with PBX operations
  • Assigning and blocking rooms in accordance to the room rental program algorithm.
  • Work collectively with Accounting to ensure compliance with owner programming and financials.
  • Check in and check out owners
  • Assist in Owner room inspections pre arrival.
  • Assist in the preparation of required reports in a timely manner.
  • Meet and greet onsite contacts.
  • Develop networking opportunities through active participation in professional associations activities and events
  • Entertain new owners, representatives or existing owners.
  • Assist as needed with events and activations.
  • Perform other duties as requested by management.
Qualifications

Education & Experience: 

  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • College course work in related field helpful.
  • Computer knowledge/skills required.
  • Japanese speaking and writing preferred.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Salary is $29/hourly

We have other current jobs related to this field that you can find below

  • Residences and Owner Relations Coordinator

    1 month ago

    Honolulu, United States AC Hotels by Marriott Honolulu Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Residences and Owner Relations Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States Renaissance Honolulu Hotel & Spa Full time

    Compensation Type:YearlyHighgate Hotels:Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Residences Manager

    3 weeks ago

    Honolulu, United States Ka La'i Waikiki Beach, LXR Hotels & Resorts Full time

    DescriptionThe beautiful and ultra-luxury Ka La’i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Residences Manager.Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool and heated...

  • Residences Manager

    3 weeks ago

    Honolulu, Hawaii, United States Ka La'i Waikiki Beach, LXR Hotels & Resorts Full time

    The beautiful and ultra-luxury Ka La'i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Residences Manager.Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool and heated whirlpool. Our...

  • MHS Resident Services Coordinator

    1 month ago

    Honolulu, United States Hickam Communities LLC Full time

    Job DescriptionJob DescriptionAt Hickam Communities, we turn housing into homes. We recognize that our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. We value results, teamwork, innovation, and mutual respect. Come join our team and be part of a nationally recognized...

  • MHS Resident Services Coordinator

    2 weeks ago

    Honolulu, United States Hickam Communities LLC Full time

    Job DescriptionJob DescriptionAt Hickam Communities, we turn housing into homes. We recognize that our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. We value results, teamwork, innovation, and mutual respect. Come join our team and be part of a nationally recognized...

  • MHS Resident Services Coordinator

    1 month ago

    Honolulu, United States ARMY HAWAII FAMILY HOUSING Full time

    The Resident Services Coordinator is responsible to assist and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements. Responsible to maintain curb appeal and coordinate community activities. Primary Responsibilities:Conduct move out assessments with...

  • Resident Service Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Hunt Full time

    Position is located at Ohana Military Communities in Honolulu, HI.HMHSS_Resident Service Specialist (RESRSPEC)Hunt Military Communities, the largest military housing owner, offers unsurpassed quality and service to more than 165,000 residents in approximately 52,000 homes on Navy, Air Force, Marine Corps, and Army installations across the USA. We do this...

  • Donor Relations Coordinator

    4 weeks ago

    Honolulu, United States University of Hawaii Foundation Full time

    POSITION: Donor Relations CoordinatorDepartment: Office of Donor RelationsFLSA Status: Full-Time, ExemptStarting Annual Salary: $50,000.00 commensurate with experiencePOSITION SUMMARYThe Donor Relations Coordinator (Coordinator) is a key member of the Donor relations team which is responsible for building a comprehensive and collaborative stewardship...

  • Donor Relations Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States University of Hawaii Foundation Full time

    POSITION: Donor Relations CoordinatorDepartment: Office of Donor RelationsFLSA Status: Full-Time, ExemptStarting Annual Salary: $50,000.00 commensurate with experiencePOSITION SUMMARYThe Donor Relations Coordinator (Coordinator) is a key member of the Donor relations team which is responsible for building a comprehensive and collaborative stewardship...

  • Coordinator, Patient Relations

    4 weeks ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    Hawaii Pacific Health Coordinator, Patient Relations - Risk Management Honolulu , Hawaii Apply Now Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub...

  • Resident Service Specialist

    3 weeks ago

    Honolulu, Hawaii, United States HUNT Full time

    Position is located at Ohana Military Communities in Honolulu, HI. HMHSS - Resident Service Specialist (RESRSPEC)Hunt Military Communities, the largest military housing owner, offers unsurpassed quality and service to more than 165,000 residents in a Resident, Specialist, Property Management, Customer Service, Service, Community Manager, Retail

  • Resident Service Specialist

    1 month ago

    Honolulu, United States HUNT Full time

    Position is located at Ohana Military Communities in Honolulu, HI. HMHSS - Resident Service Specialist (RESRSPEC)Hunt Military Communities, the largest military housing owner, offers unsurpassed quality and service to more than 165,000 residents in a Resident, Specialist, Property Management, Customer Service, Service, Community Manager, Retail

  • Resident Service Coordinator

    1 week ago

    Honolulu, United States HiEmployment Full time

    Job DescriptionJob DescriptionWe have an immediate opening for a Resident Service Coordinator.*Must have a vehicle to use to work daily and a valid Driver's License. Must pass military base access requirements.Start Date: ImmediatelyType: Full-time | Temp-to-HirePay: $18/hourShift Schedule: Monday to Friday 8:00 am to 5:00 pm *Hours may change or vary...

  • Resident Service Coordinator

    2 weeks ago

    Honolulu, United States HiEmployment Full time

    Job DescriptionJob DescriptionWe have an immediate opening for a Resident Service Coordinator.*Must have a vehicle to use to work daily and a valid Driver's License. Must pass military base access requirements.Start Date: ImmediatelyType: Full-time | Temp-to-HirePay: $18/hourShift Schedule: Monday to Friday 8:00 am to 5:00 pm *Hours may change or vary...

  • Coordinator, Patient Relations

    3 weeks ago

    Honolulu, United States Hawaii Pacific Health Full time

    Hawaii Pacific Health Coordinator, Patient Relations - Risk Management Honolulu , Hawaii Apply Now Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub...

  • Coordinator, Patient Relations

    6 days ago

    Honolulu, United States Hawaii Pacific Health Full time

    Coordinator, Patient Relations - Risk Management Honolulu , Hawaii Apply Now Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients...

  • Coordinator, Patient Relations

    1 month ago

    Honolulu, United States Hawaii Pacific Health Full time

    Job Description Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different...

  • Warehouse Coordinator

    3 weeks ago

    Honolulu, United States Cirque du Soleil Entertainment Group Full time

    ***Le poste tant situ aux tats-Unis, la description de poste est disponible uniquement en anglais.*** ***As this position in based in the United States, the job description is available in English only.*** Warehouse Coordinator - Hawai'i - Resident Shows Division Temporary position Please note that there may be exceptional delays in this recruitment process...

  • Labor Relations Manager

    4 weeks ago

    Honolulu, United States Hyatt Regency Waikiki Beach Resort and Spa Full time

    The Labor Relations Manager manages the relationship between the Hotel and the Union.The Manager will act as the liaison between Managers and the Union Agents focusing on dispute resolution and contract interpretation. The Manager will, in coordination with Human Resources and Hotel Leadership, conduct and advise on investigations and grievances as well as...