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Specialist IT Service Management

1 month ago

Green Bay, United States Ace Marine Service Full time

JOB REQUIREMENTS: Fincantieri Marine Group has an opening for a Senior Specialist, IT Service Management in the IS Department at our Green Bay, WI location. Fincantieri Marine Group is a main subsidiary of Fincantieri, a global organization with 20 shipyards across the world, a workforce of twenty thousand people and a mission to be world leaders in all segments that demand the very best in marine solutions. We strive to be the shipbuilder of choice in safety, quality, value and dependability by offering innovative and competitive maritime solutions tailored to our customers\' needs. Life at FMG Fincantieri Marine Group has career opportunities at our three Wisconsin-based shipyards located at Marinette, Sturgeon Bay, and Green Bay, and our headquarters in Washington, D.C. We offer competitive wages, exceptional benefits with excellent premiums, and ample opportunities for advancement. And our large backlog provides the opportunity for long-term job security. We are convinced that real change comes from the people who advocate it: people who are committed, dedicated and passionate about what they do help create the Company\'s future, the future of the sea, and their own future. We welcome those who thrive in a fast paced environment and aspire to develop, grow, and leave their mark on our shipbuilding history dating back more than 230 years. Position Summary We are seeking a motivated and experienced Senior Specialist, IT Service Management who will mentor desktop support technicians. Ensure incidents and requests meet service level agreements. Provide technical expertise and guidance to resolve complex desktop application issues. Domesitc travel may be required. Essential Skills and Functions Assist the Senior Service Delivery Manager with the day-to-day operations of the Service Management Team, ensuring smooth functioning and efficiency. Evaluate and escalate issues as necessary, ensuring thorough documentation and resolution. Develop and implement new policies and procedures to enhance the effectiveness of the Service Management team. Primary IT resource at assigned location. Provide excellent customer service. Troubleshoot local IT issues including PCs, Peripherals, Mobile Devices, Conference Room, MS365, and others as requested. Providing support and troubleshooting to advanced Peer IT teams. Participate on special projects as required Proactively seek out solutions to less common problems, develop workarounds for customer problems, and troubleshoot higher-end issues Managing misrouted tickets... For full info follow application link. Marinette Marine is an Equal Opportunity Employer/Affirmative Action Employer and promotes a Drug Free Work Environment. Minorities, Women, Veterans and Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/97932A3188FE42A8