Bilingual Student Services Specialist
2 months ago
This position reports to the Student Services Manager and interacts with students as they matriculate by providing administrative support and coordination throughout student processes including admission, registration, financial aid, academic progress, graduation, international education, and course scheduling. Provides information to students, faculty, and staff regarding related processes and maintains and updates student records. Strives to create a welcoming, equitable, and inclusive work environment.
Assists clients (i.e., enrolled and prospective students, parents, faculty, staff and the general public) with routine transactions and inquiries, educates clients about university policies, procedures and resources, advises clients about alternative courses of action, and works collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution. Specialists respond proactively to phone, e-mail and in-person inquiries and transactional requests by clarifying the request, diagnosing the problem, researching the resolution, acting on the request, and following up as appropriate. Specialists make recommendations to the Enrollment Services Manager, the Enrollment Services Directors and Dean on procedural and/or business practice improvements and help track customer service metrics to continuously improve student services and satisfaction.
What You'll Do
- Provides direction to students and prospective students on a variety of processes including application, registration, financial status, academic and recreational programs, and graduation and licensure requirements.
- Tracks prospective and/or current student status on academic progress or related areas.
- Applies knowledge of programs, procedures, and policies to provide administrative support and assistance in a student services function, escalating more complex decisions to other personnel.
- Meet and present to prospective students and families at campus events.
- Complete projects as requested by supported offices. (Projects may include making phone calls to prospective or recently admitted students, preparing mailers for financial aid, or updating student records to include in a particular student group)
MINIMUM QUALIFICATIONS:
- Bachelor's Degree
- Bilingual in Spanish, Hmong, Oneida or Somali
- Strong technical skills; proficiency with MS office suite, internet research, databases, and other software
- Working experience using a database and/or customer management software, PeopleSoft proficiency
- Direct Admissions, Financial Aid or Registration experience
- Experience working with ethnically diverse students
- One year experience (professional or student employment) in a direct customer service position in a higher education service office or similar customer service capacity
The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.
In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.
Conditions of Appointment
Position is a full-time University Staff appointment. The work hours for this position will be 7:45 am - 4:30 pm, Monday through Friday. Occasional early evening and/or weekend availability, depending on department needs, is expected. Some professional development travel required for training and skill development.
A criminal conviction investigation will be conducted on the finalist(s). A six-month probationary period is required for this position. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.
All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.
The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
Compensation and Benefits
SALARY INFORMATION
Hourly pay range of $20.90 - 21.84.
This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).
BENEFIT DETAILS
The UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately and employees are fully vested after 5 years of service. The UW System also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.
In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type.
For more details, please review the benefit quick guide linked below.
- UW System Employee Benefits Brochure
- University Staff Quick Guide
- Total Compensation Estimator
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