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Supervisor of Case Management Services

2 months ago

Baltimore, United States Total Health Care (MD) Full time
Job Summary

Total Health Care has a commitment to provide a full range of services that meet the needs of the patients; this includes a continuum of services that include behavioral health specialty (mental and substance use disorders) and infectious disease services. There is also a complement of supportive services within the Division of Integrated Behavioral Health (IBH), to include community health workers, case managers and outreach services for patients receiving services within IBH.

This position provides program oversight for case management services to include all Ryan White Grant funded services; as well as case management for all of behavioral health services. The Supervisor is responsible for maintaining the principles and standards for the delivery of the service categories listed. This will include hiring, training and supervising the staff, ensuring compliance with the funder’s standards of care within each of the service categories, as well as, financial management of the service categories. It is also necessary for the supervisor to establish and maintain relationships with community partners and funders.

ESSENTIAL JOB FUNCTIONS

  1. Responsible for the overall quality and supervision of the Case Management department
  2. Provide program development planning and evaluation; including coordination with the oversight of their federal, state, and local grants.
  3. Problem/issue identification, analysis, research and resolution;
  4. Policy and procedure development and revision;
  5. Budget development and monitoring;
  6. Develop annual goals for the program and evaluate effectiveness
  7. Ensure program goals are aligned with grant objectives
  8. Gather and disseminate information from internal program personnel that will ensure understanding of the concept/goals/mission of the department/service for which funding is maintained.
  9. Monitoring/authorizing the quality of staff input and training on the e-requestor system for all electronic requisitions and check requests.
  10. Provide supervision, training and support for program employees
  11. Provide training and leadership in the service delivery model and implementation across all departments.
  12. Develop and revise staff job descriptions when changes in the program occur.
  13. Ensure staff time is accurately assigned to proper departments and time and effort is maintained.
  14. Responsible for annual staff evaluations/staff development planning and quality of the staff development implementation.
  15. Prepare timely monthly departmental reports
  16. Participate in team management of agency and development of long term planning goals and objectives
  17. Facilitate department meetings
  18. Participate in IBH Management Team meetings
  19. Oversee special projects in the department
  20. Ensure consistent communication with offsite employees
  21. Address client concerns and complaints appropriately
  22. Maintain and nurture relationships with key funders, policymakers, supporters and community influencers related to client services
  23. Coordinate with the Program Manager in supplying data and all reporting requirements when contractually required by all funders.
  24. Assist the Program Director in measuring current baseline performance/gaps in performance in service categories for developing a Grants Administration Strategic Plan.
  25. Work with IBH Directors to provide input for all written organizational materials (including annual report, newsletter, and THC Corporate website).
  26. Ensure compliance with HIPAA and all related confidentiality/privacy legal requirements
  27. Stay up-to-date with RWCA legislation and regulations pertaining to HIV case management
  28. Stay up-to-date with HIV/AIDS disease and treatment issues


MINIMUM EDUCATION AND EXPERIENCE PERFERRED BUT NOT REQUIRED

Master’s Degree in Social Work and or three years progressive program management experience in Human Services Management and/or medical setting.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • Able to work independently while working within a Matrix supervision model.
  • Excellent supervisory skills
  • Organized and able to teach others to maintain organization with their work
  • Ability to design and implement training on various topics
  • Skills in program development and execution
  • Commitment to develop staff to support their professional and academic growth
  • Skill in coordinating activities, analyzing data, and establishing priorities
  • Excellent communication and presentation skills
  • Ability to analyze problems and gaps and make well-reasoned, sound decisions to address problems or gaps
  • Strong written communication skills; including documentation skills for job descriptions, policies and procedures, work flow charts, staff evaluations, staff development plans, and descriptive narrative of program operations for inclusion in the overall Grants proposal development processes
  • Experience with motivational interviewing, case management, harm reduction and client- centered service
  • Ability to openly communicate and create an environment where employees, clients and partners feel respected
  • Detail-oriented
  • Self-motivated/self manager
  • Ability to work with diverse populations
  • Ability to be flexible and adaptable
  • Experience working with drug and alcohol, mental health issues
  • Team player who is self-motivated, high-energy, enthusiastic
  • Familiarity with Ryan White Care Act (RWCA)
  • Experience with electronic client records
  • Experience with Microsoft software
  • Budgeting, administrative, supervisory, financial management abilities and experiences
  • Effective spokesperson – ability to negotiate and represent agency
  • Ability to build and maintain bridges between agencies
  • Ability to communicate with partners and funders effectively
  • Flexible hours required, including some evenings and weekends for events


WORK ENVIRONMENT

This position involves everyday risks and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other THC sites. The work area is adequately lit, heated, and ventilated.

DESIGNATED AS ESSENTIAL PERSONNEL

Yes