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Mobility Counselor

1 month ago

Philadelphia, United States Philadelphia Housing Authority Full time

Marketing Statement

Under general supervision of the Manager - HCV Mobility and Training, the incumbent is responsible for counseling and supporting Housing Choice Voucher ( HCV ) participant families in an effort to encourage moves to economically and racially diverse neighborhoods identified as Opportunity areas. Directly engages clients during the process of assessing needs, escorting to potential rental units, referring to outside services as appropriate, empowering families to make informed choices about their housing, and providing post move support.The Mobility Counselor determines and documents participant eligibility for Mobility, their income, rent and contractual relationships with owners/landlords, as well as conducting applicant/participant admissions, recertification's, interim adjustments, rent increases, continued occupancy transactions, rent determinations, and owner certifications for Mobility. Additionally, the Mobility Coordinator addresses a variety of landlord issues.May perform other duties in relation to Move-To-Work ( MTW ), Non-MTW, Special Programs, and/or other related activities.

Qualifications

Education, Training and Experience Guidelines:

Bachelor's Degree in Public or Business Administration, Social Work or a related field; AND one (1) or more years of experience involving related field; OR an equivalent combination of education and experience; AND three (3) or more years' experience working in Public Housing, Housing Choice Voucher, or other Federally-assisted housing programs; OR an equivalent combination of education and experience.

Required Knowledge of:

Federal and State regulations governing public housing and the Fair Housing Act; Resident selection procedures, and social and economic problems involved in public housing and methods utilized for solution; Methods, procedures, and standards for maintaining rent collection, leasing and inspection records; Principles and practices of management, organization and administration; Conflict resolution management techniques; General office practices and equipment; Standard computer software applications; Ability to compile and organize reports; Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other community organizations; Ability to effectively write letters, reports, procedures, maintain documentation and complete required forms; Ability to effectively deliver presentations to staff, applicants, tenants, landlords, and community groups; Familiarity with word processing, spreadsheet and database programs, as well as email and Internet browsers.

Required Skill in:

Overseeing and coordinating compliance related activities; Ensuring compliance with regulations governing public housing and financial operations; Understanding and implementing HUD regulations and PHA and MTW policies and procedures; Operating a personal computer utilizing standard and specialized software, including MS Office; Effective verbal and written communication; Ability to work individually and in team oriented environment on a variety of projects; Interacting with people of different social, economic, and ethnic backgrounds; Establishing and maintaining effective working relationships with staff, PHA departments, employee groups, management, and the general public.

LICENSE AND CERTIFICATION REQUIREMENTS:

Possession of a valid Commonwealth of Pennsylvania Class C Driver's License is preferred.

Must pass the EIV Security and User Training Certification exams within the first year of tenure in the position, (training and test at Philadelphia Housing Authority's expense).

Must pass HCV Specialist certification exam within first year of tenure in the position (training and test at Philadelphia Housing Authority's expense).

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Work is performed in a standard office environment, but does require limited travel to PHA sites/properties as required.

Responsibilities

Understand and apply applicable MTW policies, agency procedures, and HUD regulations; Answer telephone calls and communicate with applicants, participants, landlords/owners and co-workers in a manner that is courteous and professional; Respond timely to requests and inquiries from internal and external customers and staff, partner organizations and agencies, and representatives from the United States Department of Housing and Urban Development ( HUD ), by phone, in person and by written communications; determine customer needs and provide the information or assistance required to satisfy the customer needs; Investigate and resolve participant and landlord complaints; Enter data into housing software and monitor and control quality of data entry; Maintain client files by filing letters, documents and transaction materials and purging the files in accordance with the file organization protocol; Assist with providing timely letters to owners and families regarding program issues and transactions; Ensure supervisor is kept abreast of issues as needed; Notify program applicants, participants and owners in a timely manner of the results of program transactions; Provide recommendations for eligibility, termination/reinstatement of housing assistance as per HUD, local program and PHA requirements; Prepare correspondence, status reports, and other materials to keep management informed of progress; Communicate with other HCV staff on the progress and status of program transactions; Stay abreast of new trends and innovations in the field of property management; Identify and establish relationships with community resources including government agencies, community-based service providers, employers, schools, and others who can assist the families in becoming active members of their new communities and benefit from the resources in those communities; Provide Mobility training and orientation for new employees and refresher training for existing staff in all Leased Housing departments on expanding housing opportunities for families, including review and assistance with tenant briefings and outreach materials. Training should also focus on Mobility policies and procedures; fair housing and reasonable accommodation, and program software as needed; Conduct intake and assessment interviews with participants to determine the families' needs, the obstacles they may face in a search for housing in Opportunity Areas, and develop a plan to overcome the obstacles and meet the needs; Review credit checks, participant file and assessment information, and provide assistance and referrals to service providers as appropriate and consistent with established criteria; Refer clients to available rental units in Opportunity Areas and provide transportation as needed to view the units and to familiarize participating families with the communities in which the units are located; Provide post move support to clients and landlords. Ensure that following a move to an Opportunity Area, families become familiar with the resources available in the new community and have opportunities to become involved in the new community; Conduct eligibility interviews with applicant families; determine eligibility of applicants selected from the HCV waiting list; conduct criminal history checks and EIV screening to assisting eligibility determinations; Document family composition, citizenship or eligible immigrant status and social security numbers of family members in accordance with HUD and PHA requirements; Obtain third party verification of family information, income and applicable expenses using HUD rules and PHA policies; document why third party verifications are not present, if applicable; calculate total tenant payment accurately; determine annual income and adjusted annual income in accordance with HUD rules and PHA policies; Inform ineligible families of informal meeting procedures; Prepare vouchers for initial issuance and determine the Voucher size for which each family qualifies in accordance with the Administrative Plan; Brief Voucher-holders on voucher guidelines, housing search and program rules and responsibilities; Create complete and accurate files with all necessary participant-supplied documents and third party verifications; Maintain absolute confidentiality of work-related issues and PHA information; AND Perform related duties and responsibilities as assigned.

How To Apply

All applications will be accepted through the Philadelphia Housing Authority's Jobs Board at

Closing Statement

About the Philadelphia Housing Authority (PHA)

Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.

Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.

PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.