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Office Manager
2 months ago
Benefits:
Home office stipend
Paid time off
Training & development
Floor Coverings International is the #1 mobile flooring company in North America. With over 250 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers nationwide give us an average 4.8-star rating.
A new location of Floor Coverings International is currently being established and we are looking for key team members to help grow the business from the ground up. This location will be based in Leesburg, Virginia.
As a member of the office staff at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.
Core Values:
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Deliver what you promise.
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Respect the individual.
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Have pride in what you do.
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Be open-minded to possibilities and practice continuous improvement.
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Engage in the community and make it fun
Key Responsibilities: Customer Service (Prospects and Existing Customers)
Create raving fans by providing extra mile service.
Answer incoming phone calls from prospects and current customers.
Contact all leads via phone and text to book appointments for the sales team.
Operations / Production
Accurately order all products needed for jobs and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Communicate with installers and customers on start dates and times.
Confirm scope of work and compensation with installers prior to start of job.
Update Salesforce daily with status of job and upcoming schedule.
Financials
As a job is landed and produced, complete job costing forms.
Accurately update QuickBooks for all income and expenses.
Track, prepare and manage timely payment of business-related expenses.
Marketing
Execution/assistance with local marketing tactics and social media.
Support and participation in home shows and events (a few times a year on weekends - shifts will be given to all team members)
Qualifications:
Customer service, hospitality, or construction office background.
Excellent computer skills and ability to pick up new technology. The franchise uses multiple, sophisticated programs including Salesforce and proprietary software.
Strong communication skills, particularly over the phone.
Organized, detail-oriented, and able to multi-task.
Experienced in bookkeeping using QuickBooks is a plus.
Able to work independently and problem solve as needed.
Job Details & Perks:
Full-time 9am-5pm position located in downtown Leesburg
Paid training provided
Annual company convention in Cancun, Mexico in January
Paid time off
Company provided computer
Ability to make an impact and help build a business from the ground up
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.
