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Front Desk Agent

2 months ago

Midway, United States Lodging Dynamics Full time

JOB SUMMARY

Responsible for overseeing front desk duties during the night shift that include responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Audit, balance, and report on the various areas of the hotel to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed.

CORE RESPONSIBILITIES

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

MINIMUM QUALIFICATIONS

  • Previous hospitality experience is not required but is highly recommended.

EDUCATION/ FORMAL TRAINING

  • High school education or equivalent experience.

LICENSES / CERTIFICATIONS

  • n/a

WORK ENVIRONMENT

  • Prolonged standing at indoor, thermostatically climate-controlled work station.
  • Work inside 95% of the time.

PHYSICAL DEMANDS

  • 90% of shift is standing, bending/kneeling.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Prolonged standing.
  • Occasional carrying and lifting of files and office items up to 25 lbs.

Homestead is an Equal Opportunity Employer

FULL-TIME AND PART-TIME BENEFITS:

  • Medical, dental, and vision insurance
  • Health Savings Account
  • Basic Life and AD&D insurance
  • Accident & Critical Illness insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company's 401(k) program with employer matching
  • Complimentary employee lunch
  • Free golf
  • Friends & Family Discount at Homestead
  • Eligible to participate in the Employee Referral Bonus Program

ABOUT HOMESTEAD

Dating back to 1886, the Homestead Resort & Golf Club is a historical and unique hotel with years of history in the making. The resort includes a golf course, 127 guest rooms and suites, and a crater that is 65 feet deep and naturally filled with mineral water that continuously flows at 96 degrees year round. This crater has become a very well known attraction around the world and is a top spot for taking a mineral water soak, doing paddle board yoga or scuba dive certification. The entire resort is undergoing a rebranding and renovation of all guest rooms, food outlets, golf course, landscape, pools, spa and much more, and the excitement is palpable. Working with our team allows for great experience today in an everchanging environment with the rebranding and renovation, and will be followed by a consistently beautiful resort with all new amenities that will be one of the top resorts for a guest to visit. We are building an incredible team to be a part of this project, and offer positions in all areas from the golf course, banquets, room operations and food & beverage to accounting, human resources, sales and events management.. We can't wait to meet you