Technical Support Technician

4 weeks ago


Woonsocket, United States A-Line Staffing Solutions Full time

Tech Support Technician Duties Experience performing remote troubleshooting through diagnostic techniques and pertinent questions • Tech savvy with working knowledge of office automation products, databases, routers and mobile devices • Good understanding of computer systems, devices and other tech products • Ability to diagnose and resolve basic technical issues • Proficiency in English • Excellent communication skills • Customer-oriented Experience Previous experience in a help desk or technical support role • 1-2 years’ experience using ticketing system software • Experience performing remote troubleshooting through diagnostic techniques and pertinent questions • Experience with other ticket-oriented workflow (i.e. help desk or other work order support)



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