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Technical Support Specialist

2 months ago

Woonsocket, Rhode Island, United States Randstad Full time

Position Overview:

The role involves providing essential technical assistance to colleagues facing issues with their desktop, laptop, and mobile devices. The ideal candidate will engage directly with users, addressing their concerns and resolving problems efficiently.

Key Responsibilities:

  • Deliver face-to-face technical support for desktop and mobile device issues.
  • Manage and resolve general desktop support tasks assigned to the work queue.

Qualifications:

  • Exceptional organizational, verbal, and communication skills.
  • Proficient in Microsoft Office O365.
  • Minimum of 3 years of experience with Windows 10, including troubleshooting and configuration across various devices.
  • Solid understanding of Active Directory and account management.
  • Experience in supporting Apple devices (Mac, iPad, iPhone).
  • Knowledge of mobile device support for iPhone, Android, and iPad.
  • Able to work independently and collaboratively within a team environment.
  • Adaptable to a fast-paced and evolving workplace.
  • Strong customer service skills are essential.

Work Environment:

This position is contract-based, offering a competitive hourly wage. The working hours are from 8 AM to 4 PM, and a high school diploma is required.

Equal Opportunity Statement:

Randstad Digital is committed to fostering a diverse workplace and encourages applications from all qualified individuals.