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Tech Support Specialist

2 months ago


Woonsocket, United States A-Line Staffing Solutions Full time $25 - $30
Job DescriptionJob Description

Tech Support Technician

Duties
Experience performing remote troubleshooting through diagnostic techniques and pertinent questions
• Tech savvy with working knowledge of office automation products, databases, routers and mobile devices
• Good understanding of computer systems, devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented

Experience

Previous experience in a help desk or technical support role
• 1-2 years’ experience using ticketing system software
• Experience performing remote troubleshooting through diagnostic techniques and pertinent questions
• Experience with other ticket-oriented workflow (i.e. help desk or other work order support)