Branch Service Manager

4 days ago

Winona, United States Rihm Kenworth- Winona Full time

Company Introduction: 

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Branch Service Manager with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

Watch the video.

WHY RIHM? 

BENEFITS WE OFFER: 

  • VERY COMPETETIVE PAY 
  • Generous Personal Time Off Plan (PTO) + Holidays 
  • Medical, Dental, Prescription & Vision Coverage 
  • Health Savings Account (HSA) with Employer Contribution 
  • Flexible Spending Account (FSA) 
  • 401(k) Savings Plan + Employer Match 
  • Employer Paid Basic Term Life and AD&D Coverage 
  • Employer Paid Long Term Disability Insurance 
  • Short Term Disability Available with Employer Contribution 
  • Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) 
  • Company Paid Training 
  • Employee Assistance Program 
  • Company Discounts (ex. Verizon Employee Discount)  
  • Red Wing Shoe Safety Footwear Program 
  • Annual Tool Reimbursement Program 

Position Summary:

Manages and supervises daily operation of the Branch Service Department activities and employees. Strives to achieve monthly and annual Branch budget goals. Sets technician expectations to achieve growth in individual skill sets, achieve optimum work product efficiency, and to determine if individual employees are desired for retention or redeployment outside Rihm Kenworth. 

Essential Job Functions/Responsibilities:

Company and Operations:

  • In conjunction with Controller, Branch Manager and Director of Service, develops monthly and annual department budget goals
  • Contributes to achievement of department goals and objectives
  • Always stays abreast of activities/work in the shop
  • Provides service estimates to customers in conjunction with Service Writers
  • Reviews and assists in closing ROs for invoicing or the Warranty Dept within 2 days of last touch by a technician
  • Understands and ensures compliance with warranty and policy
  • Interacts with factory and vendor representatives
  • Establishes and maintains good working relationships with customers
  • Directly interacts with customers, direct reports and fellow employees to achieve best customer outcomes
  • Reviews service complaints/issues and effectively takes appropriate action
  • Maintains required and needed tool inventory
  • Maintains a safe and compliant working environment
  • Maintains a professional appearance
  • May perform some work on trucks and assist mechanics, except where prohibited by a collective bargaining agreement.
  • Attends management meetings when requested
  • Other duties as assigned to meet business requirements. 

Personnel Management: 

  • Supervises day to day activities of branch Service employees: technicians, service writers, lot porters/lot generalists, 
  • Directly oversees and works with the Service Writers to achieve best customer outcomes 
  • Participates in decision making process regarding employment actions such as hiring, promotions, transfers, disciplinary actions, terminations, etc. 
  • Trains, motivates, mentors, monitors and reviews employee performance 
  • Coaches and takes corrective and disciplinary action, especially regarding safety matters, accidents and near misses 
  • Strives for teamwork and positive employee relations within department and with other departments 
  • Oversees implementation and maintenance of employee training schedule 
  • Monitors/manages technician time records and approves for payroll 
  • Holds regular employee meetings to foster open two-way communication and meet employee training and development needs 

Qualifications:

  • 5+ years’ experience automotive or truck service department experience 
  • 1+ years successful supervisory experience 

Key Attributes/Skills/Characteristics:

  • Proficiency with computers and basic business software applications (MS Office) 
  • Advanced analytical and problem-solving abilities 
  • Dependable, organized and committed 
  • Strong communication skills, written & verbal 
  • Resourceful and motivated 

Preferred Qualifications:

  • Associate’s degree in business or management 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee may occasionally lift and/or move up to 50 pounds. 
  • Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. 
  • The employee is regularly required to use arms, hands and fingers to type, grasp and reach. 
  • The employee is frequently required to stand, walk, sit, talk and hear. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties.  Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.

  • Treasury Management Support Lead

    4 weeks ago

    Winona, United States Merchants Bank Full time

    Merchants Bank has an opening for a Treasury Management Support Lead. This in office position could work from any of our Merchants Bank branch locations in Minnesota or Wisconsin. Duties include assisting external and internal clients and the treasury management sales team. This leadership position will manage the support team and serve as lead for the...

  • Treasury Management Support Lead

    2 months ago

    Winona, United States Merchants Bank Full time

    Merchants Bank has an opening for a Treasury Management Support Lead.  This in office position could work from any of our Merchants Bank branch locations in Minnesota or Wisconsin. Duties include assisting external and internal clients and the treasury management sales team. This leadership position will manage the support team and serve as lead for the...

  • Treasury Management Support Lead

    4 weeks ago

    Winona, United States Merchants Bank Full time

    Merchants Bank has an opening for a Treasury Management Support Lead. This in office position could work from any of our Merchants Bank branch locations in Minnesota or Wisconsin. Duties include assisting external and internal clients and the treasury management sales team. This leadership position will manage the support team and serve as lead for the...

  • Treasury Management Support Lead

    4 weeks ago

    Winona, Minnesota, United States Merchants Bank Full time

    **Job Summary**Merchants Bank is seeking a highly skilled and experienced professional to fill the role of Treasury Management Support Lead. This is an in-office position that can be based at any of our Merchants Bank branch locations in Minnesota or Wisconsin.**Key Responsibilities**Assist external and internal clients and the treasury management sales...

  • Food Service Operations Manager

    3 weeks ago

    Winona, Mississippi, United States Pilot Company Full time

    Job SummaryPilot Company is a leading network of travel centers seeking a highly skilled Food Service Operations Manager to assist in running our high-volume, quick service restaurants. As a key member of our team, you will be responsible for managing the restaurant operation within a travel center, ensuring a positive work environment for team members, and...

  • Food Service Operations Manager

    3 weeks ago

    Winona, Mississippi, United States Pilot Company Full time

    About Pilot CompanyPilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the market.Our energy and logistics division is a top supplier of fuel, employing one of the largest...

  • Food Service Operations Manager

    1 month ago

    Winona, Minnesota, United States Compass Group Careers Full time

    Job OverviewPosition: Catering ManagerRole Summary: The Catering Manager plays a pivotal role in overseeing the Catering Department, ensuring seamless execution of events and exceptional service delivery. This position involves training new team members, managing event preparations, and supervising temporary staff alongside regular duties.Key...

  • Sustainability and Safety Operations Manager

    4 weeks ago

    Winona, Minnesota, United States Fastenal Full time

    POSITION SUMMARY:As a Full-time Environmental, Health, Safety & Sustainability Manager, you will oversee the organization’s comprehensive environmental, health, safety, and sustainability initiatives.Your role will be pivotal in fostering a culture of safety and sustainability through strategic leadership and expert guidance.You will be tasked with...

  • Sustainability and Safety Operations Manager

    4 weeks ago

    Winona, Minnesota, United States Fastenal Full time

    POSITION SUMMARY: As a Full-time Environmental, Health, Safety & Sustainability Manager, you will oversee comprehensive environmental, health, safety, and sustainability initiatives across the organization.Your role will focus on fostering a culture of safety and sustainability through strategic leadership and expert guidance.You will be tasked with...

  • Logistics General

    2 months ago

    Winona, United States Fastenal Full time

    Job Description Logistics General Position location is flexible and may office from a branch in Winona, MN or Greensboro, NC Full-time Shift(s): MON TUE WED THU FRI 9:00am - 6:00pm OVERVIEW: Working as Full-time Logistics General, you will be working directly with Fastenal's suppliers, branches, fleet, and distribution centers on a variety of transportation...

  • Packaging Specialist

    2 weeks ago

    Winona, Minnesota, United States Fastenal Full time

    Fastenal - Distribution/Warehouse **Job Summary:** As a Packager at Fastenal, you will play a critical role in ensuring the efficient and accurate packaging of products for our customers and branches. Your attention to detail and ability to work in a fast-paced environment will be essential in meeting our high standards of quality and customer...

  • EDI Support Analyst

    3 months ago

    Winona, United States Fastenal Full time

    Job Description EDI Support Analyst 212 W 2nd St, Winona, MN 55987 HEADD Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Working as Full-time EDI Support Analyst, you will provide support to integrated customers, suppliers and internal sales teams to ensure processes are followed and integrated documents are successfully transmitted. You...

  • Packaging

    4 weeks ago

    Winona, United States Fastenal Full time

    Job Description Packaging 1858 Service Dr, Winona, MN 55987 HEADK Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Full-time Packaging, you will help facilitate the movement of product throughout...

  • Driver (DOT - CDL)

    4 weeks ago

    Winona, United States Fastenal Full time

    Driver (DOT- CDL) 2001 Theurer Blvd, Winona, MN 55987 MN100 Distribution Center Full-time Shift(s): MON TUE WED THU FRI SAT SUN All Hours Available Route Team Delivery Driver OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals be on our transportation team! Working as a Full-time Driver (DOT-...

  • Driver (DOT - CDL)

    1 month ago

    Winona, United States Fastenal Full time

    Driver (DOT- CDL) 2001 Theurer Blvd, Winona, MN 55987 MN100 Distribution Center Full-time Shift(s): MON TUE WED THU FRI SAT SUN All Hours Available Route Delivery Driver OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals be on our transportation team! Working as a Full-time Driver (DOT- CDL),...

  • CDL Driver

    5 days ago

    Winona, Minnesota, United States Fastenal Full time

    Job SummaryWe are seeking a skilled CDL Driver to join our transportation team at Fastenal. As a CDL Driver, you will be responsible for delivering products from our distribution centers to branches and customer on-site locations. This is a full-time position that requires a safe and efficient driver with excellent communication skills.Key...

  • Driver (DOT - CDL)

    4 weeks ago

    Winona, United States Fastenal Full time

    Team Driver (DOT - CDL) - 2001 Theurer Blvd, Winona, MN 55987 MN100 Distribution Center Full-time Shift(s): MON TUE WED THU FRI SAT SUN All Hours Available Route Team Delivery Driver OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals be on our transportation team! Working as a Full-time Team...

  • Driver (DOT - CDL)

    6 days ago

    Winona, United States Fastenal Full time

    Team Driver (DOT - CDL) - 2001 Theurer Blvd, Winona, MN 55987 MN100 Distribution Center Full-time Shift(s): MON TUE WED THU FRI SAT SUN All Hours Available Team Route Delivery Driver OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals be on our transportation team! Working as a Full-time Team...

  • Picking

    4 months ago

    Winona, United States Fastenal Full time

    OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Picking, you will help facilitate the movement of product from our distribution center to company owned branches. When an order is placed by a branch you will pick the requested...

  • Driver (DOT - CDL)

    5 days ago

    Winona, Minnesota, United States Fastenal Full time

    Job Title: Driver (DOT - CDL)Fastenal is seeking a skilled Driver (DOT - CDL) to join our team. As a Driver (DOT - CDL), you will be responsible for delivering products to our branches and customers in a safe and efficient manner.Responsibilities:Deliver products to branches and customers in a timely and efficient mannerOperate a tractor trailer in a safe...