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It Support Specialist

2 months ago

Owings Mills, United States TEKsystems Full time

Description:

IT Support Specialist will be responsible for supporting all employee computers and endpoint devices, troubleshooting software and hardware problems, and managing an IT support ticketing system. The position will also have game-day IT support duties for all major events (Concerts, Soccer Games, College Football, NFL). The ideal candidate will be a self-starter and demonstrate excellent IT technical skills, strong interpersonal skills, and proficiency in critical thinking and problem solving. The position reports to the Sr. Manager, IT Operations.

Skills:

office 365, Microsoft Teams, intune, Active directory, Windows 10, Windows 11, audiovisual, apple ios, apple os, mobile device

Top Skills Details:

office 365,Microsoft Teams,intune,Active directory,Windows 10,Windows 11

Additional Skills & Qualifications:

Provide excellent customer service to all employees and display a consistent level of professionalism.

Serve as point of contact for technical support to all employees utilizing a ticketing system to log all requests and incidents through various channels (Phone, text, email, IM, in person).

Establishes and monitors Service Level Agreements (SLAs) and metrics to measure service desk performance, including- response time, resolution time, and customer satisfaction.

Establishes and maintains IT service management practices based on industry frameworks such as ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management)

Document and update trainings guides for knowledge base for internal teams and end users.

Administer various components of Microsoft Office 365 & Azure Active Directory.

Maintain inventory of all hardware endpoint devices.

Create and maintain documentation including troubleshooting guides and IT standard operating procedures.

Install, configure, and troubleshoot software and hardware.

Analyze trends to proactively prevent future problems and alert management to emerging trends in incidents.

Learn and follow organizational standard operating procedures and IT policies to help promote employee compliance and enforcement.

Ensure that no unauthorized software is installed on Ravens issued devices.

Other duties as assigned.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.