Customer Service Tech

5 days ago

Tuscaloosa, United States D.R. Horton Full time

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. More people choose D.R. Horton than any other builder; and as America’s Builder, we focus on providing high-quality homes designed for all. D.R. Horton also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.comfor more information

Our teams create memorable experiences for our customers and each other While we are in the business of building homes, #WeBuildPeopleToo; and our people are at the center of every decision. Are you ready to experience the D.R. Horton difference?

*About the position: *

We are currently seeking a*Customer Service Technician (CST)*for our growing Birmingham/Tuscaloosa division Our CSTs both proactively resolve any issues that might arise after the home closes and facilitate all customer warranty requests either by scheduling subcontractors to complete a repair or by making the repair themselves. They are responsible for upholding customer satisfaction levels among our homeowners.

*Essential Functions: *

  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Process written or electronic work order and/or verbal instructions for homeowner repairs as well as charge-back documentation and invoices
  • Perform necessary repairs including carpentry work, drywall, texture, or painting repairs
  • Develop and maintain solid working relationships with homeowners and subcontractors
  • Schedule and oversee subcontractors making designated warranty repairs; ensure all repairs are completed within compliance standards
  • Certify warranty work is completed within contractor obligations
  • Follow-up with homeowners to ensure concerns are addressed timely and professionally
  • Other duties as assigned

*Competencies: *

  • *Customer Service:*Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues
  • *Communication:*Demonstrated ability to interact respectfully with all customers and colleagues. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others
  • Reliability– Is on time; can be counted on and trusted to complete tasks; is trustworthy; performs well; is consistent in behavior and work. You should conduct your work with the highest standards of ethics
  • *Problem-solving:*Identify and resolve problems by gathering and analyzing information; develop alternative solutions when needed; ability to create systematic approaches to carrying out tasks independently and in high-pressure environments
  • Technical Knowledge://Ability to maintain knowledge base in building codes, construction materials, methodologies, terminology, and scheduling and be able to communicate it with homeowners as needed; ability to use technology in the field and read construction plans.
  • *Time management:*Ability to manage multiple priorities simultaneously, meet deadlines, remain organized, and focused on work; as well as maintain accuracy and high attention to detail in fast-paced environment

*Required Qualifications: *

  • High school diploma or equivalent
  • At least 3 years of directly related experience including working in the trades as carpentry, drywalling, texture repairing, painting, etc.
  • Valid driver’s license and ability to drive to various construction sites during the day or at night
  • Demonstrated proficiency with Microsoft Office Suite and email
  • Ability to work overtime as needed

*Preferred Qualifications: *

  • Previous demonstrated experience in customer service roles
  • Experience with minor electrical work, plumbing, and/or HVAC repair work is highly desired
  • Possess a vehicle capable of carrying construction supplies (a truck is recommended)

Working environment:

Customer Service Technicians work in the field and have regular exposure to outside weather conditions, moving mechanical parts, high precarious places, and risk of electrical shock. The noise level is generally loud on a regular basis. Candidates should be able to stand for at least 4-hours straight, up to a full 8-hour day as well as sit for extended periods of time; kneel; bend at the waist; climb ladders, scaffolding; balance; stoop; crouch or crawl; walk up and down stairs; traverse across unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; and hear and talk. Specific close, distance, color, and peripheral vision abilities are required for this role. Candidates regularly lift and/or move up to 50 pounds.

D.R. Horton offers a comprehensive benefits package which includes, but is not limited to:

  • Medical, Dental, and Vision coverage
  • Flexible Spending Accounts
  • 401(k)
  • Vacation, Sick, Personal Time, and Company Holidays
  • Life Insurance
  • Employee Stock Purchase Plan

/Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive./

/Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeople2/

Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings

LinkedIn, Twitter, Facebook, Instagram

Job: *Warranty

Organization: *Home Builder

Title: Customer Service Tech - TUSCALOOSA

Location: AL-Tuscaloosa

Requisition ID: 2407371

Other Locations: AL-Hoover

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