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Customer Service Representative

3 weeks ago

Tuscaloosa, Alabama, United States Massage Envy Full time
About Us

At Massage Envy, we're committed to helping our clients achieve their wellness goals. As a Sales & Customer Service Associate, you'll play a crucial role in providing exceptional customer experiences and promoting the value of Total Body Care.

Day-to-Day Responsibilities
  • Provide top-notch customer service and make every guest feel valued and understood.
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions.
Requirements
  • A high school diploma or equivalent is required; previous retail or sales experience is a plus.
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask are essential.
  • You should have great people skills and be able to establish positive relationships with guests.
Benefits
  • Competitive base pay: $12-20 per hour.
  • Employer-paid healthcare, including medical, dental, and vision plans.
  • Paid time off for full-time employees.
  • An employee referral bonus program.
  • An Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 30% off all products.