Technical Support Specialist
4 days ago
We are seeking an exceptional Technical Support Specialist to join our team in Boise, Idaho.
About the Role:This is a challenging position that requires strong technical expertise, excellent analytical skills, and the ability to communicate complex ideas effectively.
Responsibilities:- Provide expert technical guidance and support to our clients and internal teams.
- Evaluate software and hardware issues, determine root causes, and develop effective solutions.
- Collaborate with vendors to resolve technical issues and improve existing programs.
- Associate's degree in Applied Science (Computer / Network) or equivalent preferred.
- Minimum six years of related technical support experience, including advanced network design, infrastructure installation, and Microsoft server migrations.
- Expert-level proficiency in scripting and PowerShell, as well as experience with O365 migrations and administration.
- Strong time management skills, ability to explain technical concepts to non-technical individuals, and high level of professionalism.
- A competitive salary estimated at $80,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including health care, paid time off, holiday time, 401k matching, and professional development opportunities.
We are a professional Managed Service Provider dedicated to helping people feel secure and confident in their technology. Our employees enjoy a work culture that promotes core values like integrity, trust, and customer service.
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