Site Supervisor

7 days ago

Bronx, United States A&a Maintenance Enterprise, Inc Full time
Overview

The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.

Site Supervisor

Full Time

Payrate: $19.00

Responsibilities

A&A is a leader in the commercial janitorial industry. With offices across the country, A&A services a diverse portfolio including commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.

A&A is looking for a Bilingual Site Manager for our Delaware location. The focus of the role is to provide day-to-day support to the operations team while they are out in the field. Salary position.

This role will encompass the following responsibilities:

Mid-shift hours from 3:00 pm to 11:30 pm

• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.

• Support Operations team by taking preventive action to mitigate company damages

• Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems.

• Conduct customer service surveys.

• Forward customer complaints to proper Directors and/or Operations Managers.

• Follow up on customer complaint's/request, status with clients, Directors, Managers, or Supervisors.

• Update and maintain MSDS (Material Safety Data Sheets).

• Maintain and follow up on all Radios, Equipment and transportation repairs.

• When needed will assist Operations Manager with e-mails, follow-ups, and letters.

• Assist with other duties and projects as assigned.Work Location: One location

Qualifications

  • Experience Preferred:

    • Two to three years' experience in customer service, medical facilities

    • Computer literate: Microsoft word, excel, Windows

    Physical Requirements:

    • 75% Walking and 25% Sitting.

    • Lifting up to 50 pounds

    Required education:

    • High school or equivalent

    Required experience:

    • Supervising: 2-3 years

    Job Type: Full-time

    Payrate: $19.00 per hour

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
    Schedule:
    • 8 hour shift
    • Monday to Friday
Overview (Spanish)

El objetivo del puesto es proporcionar un servicio de limpieza y mantenimiento excepcional día a día
a nuestros clientes.

Supervisor de Sitio

Tiempo Completo

Tarifa de Pago:$19.00

Qualifications (Spanish)
  • Experiencia preferida:

    • Dos a tres años de experiencia en servicio al cliente, instalaciones médicas

    • Conocimientos informáticos: Microsoft Word, Excel, Windows

    Requerimientos físicos:

    • 75% Andando y 25% Sentado.

    • Levantar hasta 50 libras
  • Educación requerida:

    • La escuela secundaria o su equivalente
  • Experiencia requerida:

    • Supervisión: 2-3 años

    Tipo de trabajo: a tiempo completo

    Tarifa de Pago: $19.00 por hora

    Beneficios:

    Seguro dental
    Seguro de salud
    tiempo libre pagado
    Seguro de visión

    Horario de Trabajo:

    turno de 8 horas
    de lunes a viernes


Responsibilities (Spanish)

A&A es líder en la industria de limpieza comercial. Con oficinas en todo el país, A&A brinda servicios a una cartera diversa que incluye edificios de oficinas comerciales, escuelas, hospitales, instalaciones gubernamentales, edificios industriales y muchos más. Fundada en 1973, A&A se ha comprometido a proporcionar entornos limpios y seguros para los ocupantes de los edificios, lo que respalda nuestro compromiso de poner siempre a People First™

A&A está buscando un administrador de sitio bilingüe para nuestra ubicación en Delaware. El enfoque de la función es brindar apoyo diario al equipo de operaciones mientras están en el campo. Puesto de salario.

Esta función abarcará las siguientes responsabilidades:

Horario de medio turno de 3:00 pm a 11:30 pm

• Sirve como servicio al cliente de primera línea para recibir, resolver y/o escalar consultas y problemas de los clientes.

• Apoyar al equipo de Operaciones tomando medidas preventivas para mitigar los daños a la empresa

• Identificar acciones correctivas y programas para remediar las tendencias constantes, que resultan en pérdidas y problemas organizacionales.

• Realizar encuestas de servicio al cliente.

• Reenviar las quejas de los clientes a los Directores y/o Gerentes de Operaciones correspondientes.

• Dar seguimiento a reclamos/solicitudes de clientes, estatus con clientes, Directores, Gerentes o Supervisores.

• Actualizar y mantener MSDS (Hojas de Datos de Seguridad de Materiales).

• Mantener y dar seguimiento a todas las reparaciones de Radios, Equipos y transporte.

• Cuando sea necesario ayudará al Gerente de Operaciones con correos electrónicos, seguimientos y cartas.

• Ayudar con otras tareas y proyectos que se le asignen. Lugar de trabajo: Una ubicación

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