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Patient Access Representative
1 month ago
PRIMARY FUNCTION: Under the supervision of the Registration Supervisor, and Team Lead, the Patient Facing Registrar greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The registrar correctly identifies and bands each patient during Pre-Registration. The Registrar obtains and/or verifies all patient demographic, contact information, insurance and eligibility information, as well as primary physician information during the bed-side registration process each visit as well as obtaining authorization/consent signatures. The Registrar works closely with clinical staff, interpreters, and other ancillary areas in responding to needs of the patient. Able to handle multiple calls and requests, responding timely and professionally. The Registrar performs other duties in working all areas of the facility as the need arises or as policies change .More specific duties are listed in this document and in the related addendums. ESSENTIAL FUNCTIONS: Customer Service ; meets the needs of the patient by using clear and respectful communication while obtaining necessary information Follow departmental policies and procedures for verification of insurance benefits and to utilize external portals to confirm eligibility Interview patient in order to accurately complete the MSP questionnaire on all Medicare patients Participate in the up-front point of service collection process by collecting all applicable co-pays, co-insurance and deductibles Sensitivity to confidential matters is required Request a photo identification from each patient to ensure accurate patient identification. If photo identification is not available notate the system accordingly. * Ensure that the Palm Scanning process is completed at the Abington and Lansdale Hospitals Continues to update and document in the registration record as information is received Adheres to Corporate and Compliance Guidelines Maintain qualitative and quantitative individual and team performance targets. Maintain qualitative and quantitative individual and team performance targets. Interact with co-workers, visitors, and other staff consistent with the values of Jefferson. EDUCATIONAL/TRAINING REQUIREMENTS: High school degree or GED. Associate degree preferred. _ CERTIFICATES, LICENSES, AND REGISTRATION: _ EXPERIENCE REQUIREMENTS: Previous customer service experience, preferable in a health care setting. _ _ ADDITIONAL INFORMATION: Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus. Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson. About Jefferson Nationally ranked,Jefferson, which is principally located in the greaterPhiladelphiaregion and southernNew Jersey, is reimagining health care and higher education to create unparalleled value.Jeffersonis more than 42,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow#39;s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of SidneyKimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top healthcare systems in the country and the largest provider in thePhiladelphiaarea, serves patients through millions of encounters each year at 17 hospitals and more than 160 outpatient and urgent care locations throughout the region. Jefferson Health Plansis a not-for-profit managed health care organization providing a broad range of health coverage options inPennsylvaniaandNew Jerseyfor more than 35 years. As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
