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Field Support Representative

2 months ago

Conshohocken, United States Syzygy Integration Full time
Syzygy is rapidly growing, and we want you to join our world-class team today

Syzygy is a technology company dedicated to delivering solutions that address our customer's unique requirements. The mission of Syzygy is to support those that protect the homeland with better SA/communications; as such to be nimble and innovative in providing high quality solutions.

We are looking for an engaged seasoned professional who can make an immediate impact.

The candidate must have strong organizational skills and ability to work successfully in a fast paced, complex work environment. The ideal candidate is a highly motivated and polished professional capable of prioritizing work, demonstrating exceptional problem-solving skills, professional communication skills, flexibility, and teamwork.

In this role, you will be developing solutions that will help protect and inform Law Enforcement and First Responders. You will produce and test cutting edge technology solutions include global situational awareness, counter drone systems, edge network sensors and RF communications.

Full-Time/On-Site/No C2C

Work Location: Conshohocken, PA

Must be a US Citizen - Must pass a drug screening

RESPONSIBILITIES
  • Act as the end user's primary technical point of contact ensuring rapid solutions to any reported issues
  • Conduct equipment checks
  • Coordinate with project managers and customers to install, integrate and repair Syzygy product and network communications systems
  • Conduct troubleshooting and root cause analysis of Syzygy products / networking hardware
  • Provide VOC (voice of customer) feedback to the engineering team
  • Complete after-action reports and other reports as required
  • Provide project technical assistance and training for customers
QUALIFICATIONS
  • +3 years experience with tactical, strategic or MANET communications systems
  • Strong understanding of technical concepts such as IP networking, wireless, GPS, mobile, RF propagation with an understanding of hardware and software concepts
  • Ability to do RF link budget analysis for multi-path MANET networks
  • Ability to select and model antenna configurations for interconnectivity between people, vehicles, towers and aircraft installations
  • +1 year experience as a field service representative or equivalent experience
  • Proven troubleshooting experience with communications systems and architectures
  • Must be able to travel 50% of the time
  • Must be able to obtain a United States security clearance
NICE TO HAVE
  • Cisco Certified Networking Associate (CCNA), CompTIA A+ or other IAT Level I certification in accordance with DoD 8570 guidance
  • Experience with Line of Sight and Beyond Line of Sight wireless communications
  • System testing and evaluation experience
  • Experience Integrating disparate systems
  • Experience with TAK servers and/or devices
  • Understand subnetting, basic routing and switching
BENEFITS
  • Fantastic Medical, Dental, and Vision insurance
  • 401k with Employer Match
  • Company paid:
    • Short Term Disability (STD)
    • Long Term Disability (LTD)
    • Accidental Death and Dismemberment (AD&D)
    • Life Insurance
  • Company paid Sick Time
  • Company paid Vacation Time
  • Company paid Holidays
  • Bonus Incentives
  • Employee Assistance Program
  • Referral program
  • Comprehensive Heathly lifestyle benefits