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Restaurant Reservation Specialist
2 months ago
Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes rated service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.
Job Summary: The Restaurant Reservation Specialist serves as the voice of the restaurants when guests call to inquire about dining options at the resort. This role involves taking restaurant reservations, describing options and answering questions in a professional and courteous manner.
Job Duties:
- Provides excellent customer service to guests and making restaurant reservations using proper resort & restaurant verbiage, adhering to FORBES standards.
- Accurately inputting and organizing reservation information via the Open Table reservations system, including special events and holidays.
- Accommodating in-house guest requests, ensuring a high level of guest satisfaction
- Maintaining accurate logs of special requests and ensuring that requests are blocked in Open Table (birthdays, anniversaries, food allergies, view requests, etc.)
- Understanding the selling strategy for the restaurant by knowing the status and following table & turn inventory.
- Controlling and blocking tables as well as pre-blocks for special requests.
- Complete knowledge of menu and all related menu items.
- Complete knowledge of the room service process.
- Complete knowledge of in room amenities available for delivery to guest rooms.
- Complete knowledge of resort premises and amenities.
- Ability to work with the Point-of-Sale system Silverware and reservations system Open Table
- Knowledge of hotel and restaurant facilities, with ability to clearly communicate directions to the hotel and restaurant for inquiring guests.
- Communicates resort and restaurant information in a clear and effective manner.
- Assists guests who may need to change or cancel a restaurant reservation.
- Completes other duties as assigned by management.
Job Requirements:
- Must be able to work at a desk for long periods of time.
- Excellent communication and customer service skills.
- Skill in phone etiquette.
- Proficient computer skills including Microsoft programs.
- Knowledge of Open Table reservations software strongly preferred.
- Must have excellent organization skills, attention to detail and follow through.
EEOC Statement
Hacienda Del Sol Resort is committed to equal opportunity in employment and to creating a welcoming and diverse environment for all employees. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, genetic information or any other characteristic protected by law.