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Wire Desk Specialist

2 months ago

Memphis, United States Evolve, LLC Full time
Job Description:

This position performs all duties associated with the daily functions and processing of the Evolve Bank & Trust Wire Desk, to include but not limited to initiating and releasing wire transactions, to include callback verification. Other wire duties as delegated by the Wire Desk Manager may include: daily reporting and imaging, all documentation and record keeping, training of new employees, wire audit requests and responses. Position works directly with all departments in processing wire transfer requests.

Main Job Tasks and Responsibilities:

  • Responsible for quality assurance reviews for all new deposit accounts, assisting with the development, documentation, publication and maintenance of all wire processing and branch operating procedures, and will communicate all changes and updates to branch personnel in a timely manner.
  • Helps facilitate and/or coordinate all Personal Banker/Teller new hire training and support ongoing training for all applications utilized in Personal Banker/Teller daily operations as well as training on procedural changes.
  • Serves as the back-up Administrator for applications managed by Branch Administration (e.g. Vertex and StreamLine Personal Banker Platforms, Branch Administration SharePoint site, etc.)
  • Maintains high standards of accuracy, thoroughness, efficiency and promptness in handling requests and projects a positive, professional image at all times.
  • Assists the Wire Desk Manager with day to day responsibilities and additional responsibilities and duties as directed by Leadership.
Education and Experience:
  • Bachelor's degree preferred.
  • Wire Operations experience preferred.
Key Competencies:
  • Must possess accurate typing, spelling and grammar skills as well as superior written and oral communication skills.
  • Must possess the ability to set priorities and meet deadlines.
  • Must be willing and capable of defining problems and taking initiative to propose practical solutions.