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Help Desk Support Specialist

2 months ago

Memphis, Tennessee, United States K2 Staffing Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at K2 Staffing. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with IT systems, hardware, and software
  • Install, configure, and maintain IT equipment and software
  • Develop and implement technical solutions to improve client IT systems and processes
  • Collaborate with other technical teams to resolve complex technical issues
  • Provide training and support to clients on IT systems and software
Requirements
  • 5+ years of experience in IT support or systems administration
  • Advanced knowledge of Microsoft Workstation Operating Systems and Applications
  • Advanced knowledge of Microsoft Server Operating Systems and Networks
  • Intermediate knowledge of managing firewalls, layer 2/3 switches, access points, and other networking devices
  • Administration and configuration of Microsoft Office 365 email, applications, and Azure AD
  • Advanced knowledge of Azure AD, SharePoint, MDM, MFA
  • Advanced knowledge of Microsoft Active Directory and Group Policy
  • Experience working with computer peripherals, such as printers and scanners
  • Strong understanding of hardware, software, and network troubleshooting
  • Ability to perform onsite installations of IT equipment
  • Experience with VPN technologies; configuring, supporting, and troubleshooting
  • Strong understanding of DHCP and DNS configuration and management
  • Advanced trouble shooting skills to identify and solve difficult escalated issues
  • Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged)
Preferred Qualifications
  • Previous MSP (Managed Service Provider) experience
  • Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya
  • Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365
  • Continued education: Associate or Bachelor degree in MIS or Computer Science
What We Offer
  • Full-time, salaried position with great benefits
  • Health, Dental, and Vision Insurance
  • 401K retirement plan
  • Life Insurance
  • Paid Time Off (PTO)
  • 9 paid holidays
  • Professional development assistance, training, and certifications